Service Desk Analyst - 1st line IT Support

Service Desk Analyst - 1st line Support - East Kilbride (5 days onsite)

Do you have a background providing excellent customer service and enjoy troubleshooting issues?

I have an immediate opportunity for someone to join a busy public sector client in East Kilbride.

This role requires full-time, on-site commitment and involves working with a large user base, ensuring a smooth IT experience in a bustling environment. They are looking for someone who excels in customer service and will provide additional training on IT systems where required.

Due to the nature of the client, you'll need to undergo UK government SC clearance, with those already holding an active clearance being particularly favourable.

In this role, you'll focus on:

• Providing top-tier customer support, addressing a wide range of IT queries.
• Using your analytical and troubleshooting skills to swiftly resolve issues.
• Working with automated ticketing systems within a Microsoft Technology stack.

If you possess excellent communication skills, a knack for resolving technical issues, and experience with large-scale support environments, get in touch for immediate consideration!