Strategic Account Manager

Strategic Account Manager (German Speaker for Manufacturing and Industrial)

In this role, you will be part of the Strategic Account Management team, responsible for driving growth across high-value named accounts. The portfolio focuses on major automotive and industrial customers in the DACH region, balancing strong ARR performance with diversified account coverage.

Requirements / Responsibilities

• Nurture and grow a portfolio of strategic named accounts within your assigned industry, acting as a trusted advisor across all levels of the client organization
• Develop a deep understanding of your clients' business challenges and current-state solutions to identify high-impact opportunities for cross-sell and upsell across solutions
• Own the sales cycle and contracting process from opportunity identification to deal closing while leveraging internal partners effectively, including Solution Executives to position and pitch product-specific solutions and Solution Engineers to deliver tailored technical demonstrations
• Oversee post-sale implementation strategy by coordinating Professional Services and facilitating handoffs to Customer Success
• Build and execute comprehensive strategic account plans that map buyer ecosystems, uncover whitespace, and prioritize cross-sell opportunities
• Conduct annual account reviews with Customer Success to identify renewal risks and uncover growth opportunities within existing accounts
• Be an expert in industry dynamics and client developments, and use your expertise to inform account strategy and support long-term growth
• Strengthen relationships with key stakeholders across IT, procurement, and functional buyer groups (e.g., EHS, Sustainability)
• Navigate long sales cycles and influence complex multi-stakeholder buying processes, including formal committees and third-party consultants
• Translate nuanced business challenges into strategic solution proposals that align with platform capabilities

Qualifications

• Bachelor's degree or equivalent experience
• 10+ years of enterprise sales or account management experience with a proven track record
• Sales experience in a technically complex selling environment, including SaaS
• Demonstrated success managing strategic accounts and driving multi-solution growth
• Experience collaborating with cross-functional teams, including technical, product, and executive stakeholders
• Strong understanding of enterprise buying processes and stakeholder dynamics
• Proven ability to develop and execute strategic account plans
• Excellent verbal, written, and interpersonal communication skills
• Proficiency with CRM tools (e.g., Salesforce) and productivity platforms
• Ability to synthesize complex business needs into actionable solution strategies
• Self-starter with strong organizational and time management skills
• Willingness to travel as necessary