Senior Product Manager
Salary £57,365-£71,706 FTE DOE + Benefits + Profit Share Bonus Fully office based in Hythe, Kent We care deeply about inclusive working practices and diverse teams. If you'd prefer to work part-time or as a job-share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. About At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you'll feel supported and rewarded every day. We're looking for a Senior Product Manager to shape and improve the journeys our customers, partners or suppliers take. You'll help ensure every customer enjoys a hassle-free trip, while enabling our partners and internal systems to support those experiences seamlessly. We're looking for someone passionate about empowering customers, embracing AI-powered technologies and making a real impact on how people experience their trips. You'll play a key role in owning the customer journeys and requirements for a defined domain within one of our product areas. Your work will range from early discovery through to delivery, ensuring each experience is backed by clear insights, measurable outcomes and thoughtful prioritisation. As a senior member of the Product team, you'll also mentor others and contribute to raising the bar in product across the organisation. The Role By joining our team you'll:
- Lead the customer experience for complex or multi-squad features, aligned with our AI-driven strategy
- Lead discovery to understand needs, using research, experimentation and analytics to validate ideas and guide decisions
- Define clear requirements and acceptance criteria that make it easy for your team to deliver high-impact, customer-centred outcomes
- Balance strategic objectives with shorter-term priorities to maximise value delivery
- Collaborate with engineering feature teams to build high-impact, customer-focused products
- Build strong, trust-based relationships with teams across the business to align on priorities and remove blockers
- Leverage qualitative and quantitative data to inform and justify product decisions and measure success
- Support the Area Product Owner with prioritisation, stakeholder alignment and area leadership
- Mentor and coach Product Managers and Product Analysts, helping to develop best practice in discovery, requirements and customer-first delivery
- Creating clarity and shared purpose through supportive leadership and coaching; advocating a high-performance environment
- Experience in digital product management in a customer focussed product team
- Strong analytical skills with the ability to interpret data, draw insights, and make data-informed decisions
- An outcome-driven approach, able to tell us how you've driven measurable improvements in product performance
- Excellent relationship-building and communication skills - able to influence, inspire and collaborate at every level across multiple teams
- Be well-versed across the agile and digital space, have experience motivating and leading cross-functional teams
- A commercial and strategic awareness, applying a pragmatic, data-led mindset to everything you do
- Flexible and resilient in approach, willing to change and adapt plans quickly based on new information
- A collaborative leadership style - known for mentoring & influencing others across your squad and the wider product community
- The use of AI-driven tools to uncover insights and enhance decision-making
- Passion for customer research and a solid grasp of both qualitative and quantitative discovery techniques
- Initial call; A short conversation with our team to find out more about you
- Interview; A deeper dive into your experience and your approach
- Presentation; You'll share your thinking around a product challenge with a wider group, demonstrating your technical understanding
- Time is precious: 25 days annual leave (+BH's), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone.
- Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay
- Road to well-being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years)
- Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva
- Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme.
- Plan ahead: Income protection, Critical illness cover and Life assurance