Junior Service Desk Analyst

Junior Service Desk Analyst

Location: Hounslow - Onsite
Contract Length: 12 months
Rate: £170 per day, Inside IR35
Working Pattern: Shift-based, covering 365 days per year

About the Role

We are seeking a Junior Service Desk Analyst to provide technical support, manage incidents and troubleshoot issues across a range of IT systems and connected equipment.

You will be responsible for logging and prioritising incidents, investigating technical issues, responding to system alerts and coordinating resolutions. You will work closely with internal technical teams and customers to ensure issues are resolved efficiently and service levels are maintained.

This is an onsite, shift-based role suited to someone with a technical background, strong problem-solving skills and an interest in IT support.

Key Responsibilities

• Respond to technical support requests and log incidents.

• Investigate and troubleshoot hardware, software and network issues.

• Monitor system alerts and identify potential faults.

• Manage incidents through to resolution, escalating issues where required.

• Maintain accurate incident records and technical documentation.

• Identify recurring issues and support root-cause investigations.

• Coordinate with technical teams and stakeholders to resolve problems.

• Carry out maintenance and repairs when required.

• Provide clear updates to customers and colleagues.

• Support service improvements and the implementation of new systems.

Skills and Experience

The ideal candidate will have:

• A degree or equivalent qualification in IT, Computer Science, Networking, Engineering or a related technical discipline.

• Approximately 1-2 years of relevant experience, including equivalent part time experience.

• A basic understanding of IT hardware, software, operating systems and networking.

• Experience or knowledge of technical troubleshooting and incident management.

• Familiarity with system monitoring tools and technical documentation.

• Exposure to programming or Scripting languages such as Python, Java or SQL.

• Strong analytical and problem-solving skills.

• Good communication and customer service skills.

• The ability to manage multiple priorities in a fast-paced environment.

• A proactive approach to investigating and resolving technical issues.

• Flexibility to work shifts, including weekends and public holidays.

If you have a technical background and are looking to develop your career in IT support, troubleshooting and service management, we would welcome your application.