IT Technician Apprentice (iExel Education Trust)

This is a developmental role. You will be responsible for gathering and recording evidence for your apprenticeship and attending any lessons, training sessions or assessments arranged by your training provider or Supervisor. To attend and complete an appropriate apprenticeship course on time and to a high standard.

• Assist the Support Officer in the provision of high-quality customer technical support at the front line.
• To assist the Systems Officer in the installation, configuration and maintenance of network and server systems.
• To ensure that all end user IT equipment and software is well maintained and functioning properly and safely.
• Installation of hardware/software as required.
• Support the day-to-day arrangements for the collection and delivery of repairable items to suppliers.
• To demonstrate and/or set up IT and AV equipment facilities for events.
• Assist in the monitoring and replenishment of consumable items such as, printer cartridges, mice and keyboards.
• Assist in the adherence of software license agreements.
• Preparing user documentation to assist staff and students in the use of the system.
• Support with monitoring the system for misuse and escalating findings as appropriate.
• To support the enhancement and operation of a high-quality learning environment.
• Update ICT equipment and maintain the asset register
• Setting up new users and processing leavers in line with Trust policies
• Undertake research to help solve ICT problems
• Prepared to travel as and when necessary to different Trust sites for technical troubleshooting.

• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Microsoft Office packages
• Able to prioritise tasks
• Able to meet deadlines
• Customer service skills
• Calm professional manner
• Approachable
• Reliable and trustworthy
• Self motivated
• Flexible approach to work
• Able to work independently
• Willingness to learn

• 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential)