Refresh ServiceNow Administrator

As a Refresh Administrator, you are engaged at the customer level to understand, configure and support the bulk device refresh processes for our client's Device Lifecycle Management service.

Responsibilities:

• Configuration of key data within client's ServiceNow platform, including but not limited to:
• Locations
• Schedules
• Appointments
• Assets
• Stockrooms
• Work orders
• Perform routine triage and troubleshooting of issues affecting service, working with internal IT teams to diagnose complex issues.
• Support ad-hoc requests for information and statistics.
• Recommend service and system improvements, raising requests for this where required documenting the problem statements, workarounds and desired outcomes of change.
• Create and maintain operational documentation
• Maintain a level of ServiceNow accreditation and keep up to date with new features and functionality.
• Work with other team members and stakeholders to ensure a consistent way of working
• Understand and communicate business process and system changes, along with the impacts and benefits they provide.
• Review release notes ahead of changes to assess process impacts and validate systems still function as expected during and after new releases and upgrades.
• Act as a subject matter expert for ServiceNow and the DLM refresh process within the business area, sharing knowledge with various teams

Skills Required:

• 6months + of experience in an administration/co-ordination role focussed heavily on ServiceNow.
• Have a good understanding of the key components of ServiceNow eg tables, fields, reports, business rules, flows etc.
• ServiceNow certified to the level of System Administrator, or similar certifications/accreditations that demonstrate key knowledge of ServiceNow.
• Excellent communication skills to bridge the gap between technical and non-technical stakeholders
• Strong organisational skills, ability to work independently when needed and manage multiple work streams simultaneously
• A desire to further technical ability through formal training self-learning