Operations Analyst

Role: Operations Analyst (Software Implementation & Application Support)

Location: Lincoln (Hybrid; 2 to 3 days per week in office)

Salary: £29,000 per annum + benefits

Sector: Healthcare Software/Clinical Systems

Are you an IT professional with strong customer-facing skills looking for a varied hybrid role across both software deployment and technical support?

We are partnering with an established UK healthcare software provider whose clinical platforms support NHS and private healthcare organisations across the country.

They are looking for an Operations Analyst to join their operations team in Lincoln. This role sits right at the intersection of technical implementation and application support, giving you direct involvement in configuring systems for client projects while troubleshooting technical queries.

• Project Implementation: Collaborate with delivery teams to configure software according to project scope, assist with data analysis, and support clients during on-site or remote go-lives.

• Application Support: Investigate, troubleshoot, and resolve software and data queries submitted by healthcare clients via phone and ticketing queues (Freshdesk).

• Data & SQL Queries: Run SQL updates, resolve data inconsistencies, and produce custom reports to support client requirements.

• Client & Project Communication: Act as an operational point of contact for clients during rollouts, participate in project meetings, and maintain project documentation.

• Solid all-round IT capabilities combined with exceptional customer service and communication skills.

• An analytical problem-solver who enjoys resolving technical queries and balancing multiple priorities against SLAs.

• Helpful to have (not essential): Basic SQL database querying, experience with project planning tools, or prior exposure to healthcare or clinical software settings.

• Valid proof of right to work in the UK and willingness to undergo a standard DBS check.

Disclaimer: Any remuneration stated in this advertisement is indicative and will be dependent on the successful candidate's experience, skills and qualifications. Final remuneration will be agreed with the successful candidate and will be subject to the terms of the contract.