Senior/Lead Service Designer
Senior / Lead Service Designer Remote First Are you the right applicant for this opportunity Find out by reading through the role overview below. Permanent
£65,000 - £75,000 + Bonus & Excellent Benefits
We are partnering with a leading digital consultancy delivering complex transformation programmes across Central Government to recruit an experienced Senior / Lead Service Designer .
This is an opportunity to join a highly successful and growing team, working on high-profile public sector programmes that shape and improve services used by millions of citizens.
We're looking for a Service Designer who can confidently lead service design engagements while helping clients successfully navigate the Government Digital Service (GDS) lifecycle and assessment process.
The Role As a Senior / Lead Service Designer, you'll work within multidisciplinary teams to design and improve end-to-end services across a range of Government organisations.
You'll be responsible for understanding user needs, mapping complex services, facilitating stakeholder workshops, producing service design artefacts, and ensuring services align to GDS standards throughout Discovery, Alpha and Beta phases.
A key part of the role will involve supporting teams through GDS assessments, helping to prepare evidence, articulate service maturity and demonstrate compliance with the GDS Service Standard.
Key Responsibilities Lead service design activities across complex digital transformation programmes
Design and improve end-to-end public services
Create service blueprints and customer journey maps
Facilitate workshops and collaborative design sessions
Work closely with Product Managers, User Researchers, Business Analysts and Delivery Managers
Engage and influence senior stakeholders across client organisations
Support services through Discovery, Alpha and Beta phases
Contribute to GDS assessment preparation and evidence gathering
Champion user-centred design principles and best practice
Essential Experience Senior, Lead or Principal Service Designer experience
Strong Central Government delivery experience
Excellent understanding of the GDS Service Manual and GDS Service Standard
Experience supporting or leading Discovery, Alpha and Beta assessments
End-to-end service design expertise
Service blueprinting and journey mapping experience
Strong workshop facilitation skills
Excellent stakeholder engagement and relationship management capabilities
Experience working within multidisciplinary agile teams
Highly Desirable Active SC Clearance
Consultancy background
Experience preparing evidence packs for GDS assessments
Coaching and mentoring experience
Experience delivering services across multiple Government departments
Ideal Background We are particularly interested in candidates who have delivered services within organisations such as:
HMRC
DWP
Home Office
Ministry of Justice
Defra
Cabinet Office
NHS
Experience gained within consultancies including Methods, Hippo Digital, TPXimpact, Made Tech, Kainos, Netcompany, Public Digital, dxw, Snook or similar organisations would be highly advantageous.
What Will Make You Stand Out? Whilst Government experience is important, the key differentiator for this role is proven experience supporting services through GDS assessments.
You'll ideally be able to demonstrate involvement in:
Discovery assessments
Alpha assessments
Beta assessments
Assessment preparation activities
Evidence gathering and presentation
Service Standard compliance
What's On Offer? Remote-first working model
Competitive salary of £65,000 - £75,000
Performance bonus
Comprehensive benefits package
Opportunities to work on large-scale public sector transformation programmes
Career progression within a growing consultancy environment
Collaborative, user-centred and delivery-focused culture
If you're an experienced Service Designer with a strong understanding of GDS and a track record of delivering successful Government services, we'd love to hear from you.
Remote First Permanent
£65,000 - £75,000 + Bonus & Excellent Benefits
Disclaimer: Any remuneration stated in this advertisement is indicative and will be dependent on the successful candidate's experience, skills and qualifications. xehkeey Final remuneration will be agreed with the successful candidate and will be subject to the terms of the contract.
£65,000 - £75,000 + Bonus & Excellent Benefits
We are partnering with a leading digital consultancy delivering complex transformation programmes across Central Government to recruit an experienced Senior / Lead Service Designer .
This is an opportunity to join a highly successful and growing team, working on high-profile public sector programmes that shape and improve services used by millions of citizens.
We're looking for a Service Designer who can confidently lead service design engagements while helping clients successfully navigate the Government Digital Service (GDS) lifecycle and assessment process.
The Role As a Senior / Lead Service Designer, you'll work within multidisciplinary teams to design and improve end-to-end services across a range of Government organisations.
You'll be responsible for understanding user needs, mapping complex services, facilitating stakeholder workshops, producing service design artefacts, and ensuring services align to GDS standards throughout Discovery, Alpha and Beta phases.
A key part of the role will involve supporting teams through GDS assessments, helping to prepare evidence, articulate service maturity and demonstrate compliance with the GDS Service Standard.
Key Responsibilities Lead service design activities across complex digital transformation programmes
Design and improve end-to-end public services
Create service blueprints and customer journey maps
Facilitate workshops and collaborative design sessions
Work closely with Product Managers, User Researchers, Business Analysts and Delivery Managers
Engage and influence senior stakeholders across client organisations
Support services through Discovery, Alpha and Beta phases
Contribute to GDS assessment preparation and evidence gathering
Champion user-centred design principles and best practice
Essential Experience Senior, Lead or Principal Service Designer experience
Strong Central Government delivery experience
Excellent understanding of the GDS Service Manual and GDS Service Standard
Experience supporting or leading Discovery, Alpha and Beta assessments
End-to-end service design expertise
Service blueprinting and journey mapping experience
Strong workshop facilitation skills
Excellent stakeholder engagement and relationship management capabilities
Experience working within multidisciplinary agile teams
Highly Desirable Active SC Clearance
Consultancy background
Experience preparing evidence packs for GDS assessments
Coaching and mentoring experience
Experience delivering services across multiple Government departments
Ideal Background We are particularly interested in candidates who have delivered services within organisations such as:
HMRC
DWP
Home Office
Ministry of Justice
Defra
Cabinet Office
NHS
Experience gained within consultancies including Methods, Hippo Digital, TPXimpact, Made Tech, Kainos, Netcompany, Public Digital, dxw, Snook or similar organisations would be highly advantageous.
What Will Make You Stand Out? Whilst Government experience is important, the key differentiator for this role is proven experience supporting services through GDS assessments.
You'll ideally be able to demonstrate involvement in:
Discovery assessments
Alpha assessments
Beta assessments
Assessment preparation activities
Evidence gathering and presentation
Service Standard compliance
What's On Offer? Remote-first working model
Competitive salary of £65,000 - £75,000
Performance bonus
Comprehensive benefits package
Opportunities to work on large-scale public sector transformation programmes
Career progression within a growing consultancy environment
Collaborative, user-centred and delivery-focused culture
If you're an experienced Service Designer with a strong understanding of GDS and a track record of delivering successful Government services, we'd love to hear from you.
Remote First Permanent
£65,000 - £75,000 + Bonus & Excellent Benefits
Disclaimer: Any remuneration stated in this advertisement is indicative and will be dependent on the successful candidate's experience, skills and qualifications. xehkeey Final remuneration will be agreed with the successful candidate and will be subject to the terms of the contract.