IT Apprenticeship
Role
- Maintain and update a comprehensive database of all IT support and fault requests, ensuring accurate records and, with guidance, prioritising tasks based on urgency and impact.
- Respond promptly to faults and issues raised through the IT helpdesk system, providing first-line support.
- Assist staff and pupils with technical issues related to IT hardware, software, and cloud-based applications, delivering clear and effective support.
- Liaise with external suppliers, service providers, or technical support teams as needed to resolve complex IT issues.
- Support and maintain a variety of hardware including PCs, laptops, tablets, printers, copiers, interactive whiteboards/panels, and sound systems.
- Assist with the installation, configuration, and troubleshooting of IT equipment and software to ensure smooth day-to-day operations.
- Follow IT policies and procedures to maintain security, confidentiality, and best practice in all support activities.
- Contribute to continuous improvement of IT support services by reporting recurring issues and suggesting potential solutions.
Training
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday, 8:00am - 4:00pm (including a 1-hour lunch break).
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 6th October 2025
- Start Date
- Monday, 13th October 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
- Company
- IVY LEARNING TRUST
- Location
- Ivy Learning Trust Ivy Cottage Rosemary Avenue, Enfield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- IVY LEARNING TRUST
- Location
- Ivy Learning Trust Ivy Cottage Rosemary Avenue, Enfield, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted