Junior Internal Account Manager

Ideal is an inspiring place to work. We’re an award-winning, independent company, leading in our field and offering a refreshingly different experience to the larger IT solutions providers. Our team has worked on some of the biggest projects in the UK & Europe, earning a reputation for delivering smart, real-world solutions using only the best technology vendors in the business.

With expertise in connectivity, networks, smart buildings, advanced wi-fi, cybersecurity and managed IT services, we proudly support a diverse client base across the public and private sectors.

We’re passionate about continuous learning and invest heavily in our people, supporting everything from technical certifications to soft skills and personal development. If you’re looking to grow your career with a forward-thinking team that truly values innovation and impact, you’ll fit right in.

We welcome applicants from all backgrounds and aim to offer all our staff the support they need to achieve their career goals. We particularly welcome candidates form under-represented groups in the Tech Community.

What you can expect from us:

• Training: Guaranteed investment in your personal and professional development, including 6 days paid study leave.
• Work/Life Balance: 25 days annual leave plus flexible working opportunities.
• Wellness & Wellbeing: We take our teams health seriously, activities, socials & coaching are routine to us.

The Role

As a Junior Internal Account Manager, you’ll be a key player in our dynamic Sales and Business Support teams. You’ll work closely with Account Managers, Directors, and other teams to ensure our customers get the best service and value. In addition, you will handle some logistics coordination and project management assistance to ensure timely delivery and smooth operations. This role is perfect if you’re organised, proactive, and ready to learn – with plenty of room to grow!

What you’ll be doing

• Sales Support & Administration: Collaborate with Account Managers to prepare and issue quotes, process customer orders, manage deal registrations, and more.
• Price Optimisation: Work with distributors to secure the best pricing for our deals.
• Order Management: Keep the flow moving by ensuring orders are processed, purchase orders are placed promptly, and all order details are accurate and up to date.
• Forecasting & Reporting: Maintain forecasts, and report updates to the Renewals and Business Support Manager.
• Project Management: Support planning, scheduling, and tracking of IT projects across multiple workstreams.
• Logistics: Help manage procurement, logistics and inventory of IT equipment, including assisting with the safe handling and arrangement of boxes.
• Cross-Team Communication: Act as a bridge between Sales, Finance, Project Management, and other teams, ensuring everyone has the information they need.
• Continuous Improvement: Help us keep refining and improving our systems and processes.
• Learning & Development: Participate in training to boost your technical skills and knowledge, with opportunities to achieve vendor certifications.

Key Experience

• Deliver Results: Love hitting goals, whether it’s closing deals, managing renewals, or getting the best prices.
• Thrive on Collaboration: Enjoy building relationships and working together with customers and colleagues alike.
• Have a Competitive Edge: Driven, resilient, and commercially savvy, with a knack for getting things done.
• Are Organised & Proactive: Able to manage your own work and deadlines with confidence.
• Bring Product Knowledge: Have, or are ready to learn, strong product knowledge to add value in every interaction.

Personal Attributes

• Strong interpersonal and relationship-building skills.
• Professional, approachable, and customer focused.
• Solid organisational and time management skills.
• Proficient in Excel, Word, and Outlook.
• Experience with Salesforce is a plus.