Lead Support Engineer

Lead Support Engineer – Azure + M365, Networking (Twickenham or Epsom) - £80,000

• Do you want to be an exceptional 3rd line support engineer that gets heavily involved with final escalations in a dynamic, growing team?
• Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?
• Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?

Here’s a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you’ll handle escalations, and act as a technical mentor within the business.

You’ll be joining a close-knit team in London (Twickenham or Epsom)

Key skills:

• Proven 3rd Line support experience in a busy MSP or IT Services environment
• Strong skills across Microsoft technologies – Azure, M365, Intune, AAD, Exchange, Entra
• Solid networking experience in Cisco and Fortigate
• Confidence dealing with major incidents, escalations and tricky support issues
• Comfortable with scripting (e.g. PowerShell) and endpoint management tools
• A clear, confident communicator who enjoys solving problems and helping others
• Happy being office-based (5 days per week during probation, then 4 days in)

Duties and Responsibilities:

• Acting as the final escalation point for complex tickets and service desk issues
• Leading troubleshooting for Azure, Microsoft 365, Intune and endpoint services
• Taking ownership of major incidents and problems – including post-incident analysis
• Working alongside professional services during project transitions and onboarding
• Helping junior engineers develop – peer reviews, guidance, and knowledge sharing
• Creating and updating internal documentation and best-practice procedures
• Representing the technical team in client conversations and internal reviews

Ideal Certifications:

• AZ104 / AZ350 / AZ500 / AZ700 / MS700 / SC300 / MD102 / MS102

This is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you’re looking for a technically stimulating role in a business that genuinely values training and development – get in touch!

Lead Support Engineer – Azure + M365, Networking (Twickenham or Epsom) - £80,000