CRM & Data Officer
CRM & Email Data Specialist
Cardiff or London (mainly remote with occasional trips into the London or Cardiff office depending on which is closer)
Cardiff rate - £24.04 p/h
London rate - £28.28 p/h
35 hours per week - until the end of January 2027 initially but with good chance of extension
We’re working with a well-known national organisation, with a large membership, to find a CRM & Email Data Specialist for its Data Insight team. You’ll keep the member and contact data accurate and ready to use, especially the data behind bulk email campaigns, events and member communications.
What you’ll be doing
- Checking membership and contact data for accuracy, duplicates, gaps and inconsistencies
- Building and cleaning audience lists for bulk email sends, applying opt-in/opt-out and suppression rules correctly
- Working with the Marketing and Communications teams on audience criteria, and test-checking campaigns before they go live
- Running CRM and SQL queries and producing data exports for the communications and operational teams
- Processing data updates, bounced emails, unsubscribes and authorised batch corrections
- Documenting repeatable processes, and passing more complex data issues to the Data Quality and Engineering colleagues
What we’re looking for
- Strong experience with database management and SQL
- Hands-on experience with large CRM systems
- Experience building lists and preparing data for email marketing campaigns
- A good understanding of data verification, email deliverability and list segmentation
- Advanced Excel skills, plus experience with Access
- A high level of accuracy and attention to detail, and the ability to work to tight deadlines
- Good communication skills and a collaborative approach
Nice to have
- Reporting experience with SSRS/SSMS
- Hands-on experience with email marketing platforms
This is a great opportunity to join a purpose-driven organisation with a real commitment to equity, diversity and inclusion, in a role where your work reaches a large membership.
Interested? Apply now or contact Phil at IntaPeople for a confidential chat.