2nd Line IT Support Engineer
2nd Line IT Support EngineerLeeds, LS15£32,000 – £35,000 + training + bonus + perks Our client is a growing Leeds-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.
What You’ll Do:
You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:
- Delivering mainly 2nd line technical support with professionalism and pace
- Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)
- Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more
- Managing tickets and resolving issues within SLAs
- Maintaining accurate client and system documentation
- Recommending improvements and contributing to IT projects and rollouts
What You’ll Bring
You’re confident, curious and customer-focused, with:
- Experience of working as an Engineer within the MSP space is preferred
- Strong hands-on experience with Windows 10/11 and macOS
- Solid understanding of LAN/WAN/Wi-Fi networking
- Proficiency in Windows Server 2012/2016/2019 and technologies like: Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP
- Experience with Office 365 and Azure- Google Workspace and AWS a bonus
- Microsoft 365 Fundamentals certified (or similar) preferred
Why Join?
- Supportive, close-knit technical team
- Real responsibility and client contact
- Ongoing training and certifications
- Annual bonus, staff treats, and regular team lunches
If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy.