IT and Infrastructure Engineer

Are you an experienced IT engineer seeking your next challenge? Do you enjoy problem solving, learning new technology and thrive in a team environment?

Joining this organisation offers the opportunity to work within a dynamic environment that values technical excellence and professional growth. Benefits include engaging in diverse IT projects, working alongside experienced professionals and playing a key role in maintaining a secure and efficient IT infrastructure. The role provides the chance to develop your skills further, with support from a collaborative team and leadership that values integrity, responsibility and exceptional service delivery. If you thrive on technical challenges and are committed to delivering high standards, this could be the ideal next step in your IT career.

DAY TO DAY:

Leading internal support functions, acting as an escalation point for technical issues, acting as an escalation point for 1st line support, ensuring users are engaged with technology

Working closely with outsourced service providers to ensure high-quality IT service delivery

Providing expertise will support a wide range of technologies including Microsoft infrastructure, M365, Azure, Active Directory, DNS, IIS, SQL Server and cybersecurity frameworks,

Actively contributing to the organisation's robust security posture, supporting in house CRM

Managing hardware assets, supporting business applications and initiating IT projects aimed at improving technical capabilities

Demonstrating proactive communication

Taking ownership of tasks to ensure seamless IT operations across the business

WE WOULD LOVE TO SEE:

Proven experience working with outsource service providers and managing third-party relationships

Hands-on experience with insourced technologies and key Microsoft infrastructure such as Active Directory, DNS, IIS, and SQL Server

Experience with M365 and Azure cloud technologies

Experience supporting business applications, troubleshooting, and empowering users towards greater self-sufficiency

Knowledge of wireless networking and configuring wired/wireless networks with centralised management systems

Understanding of information security standards such as ISO27001 or PCI-DSS and implementing cybersecurity best practices

Familiarity with ticketing systems, incident management, and support logging

Proven ability to lead IT projects and coordinate internal and external support teams

Strong communication skills with the ability to engage with technical and non-technical audiences effectively

Positive attitude towards technology and a proactive approach to problem-solving and continuous improvement

AND FOR YOU:

Company Sick Pay Scheme*

Company Pension Scheme*

Life Assurance*

Free Annual Eye Tests & £100 contribution to the cost of glasses

National Dental Plan

22 Days holiday plus Bank Holidays in the first year (increasing to 25 after 1st anniversary)

Employee Champion Award of £150 (every 3 months)

Long Service Award

24/7 counselling service