Service Design & Transition Manager - *SC CLEARED*
Location: Remote, with very occasional office attendance
Contract: 12 months
Rate: Up to £650 per day Inside IR35
Clearance: Active SC clearance required
We are looking for an experienced Service Design & Transition Manager to join a large, complex organisation, supporting the design and transition of new and changed IT services into live operation.
The successful candidate will have a strong background in IT Service Management (ITSM) and proven experience of Service Design and Service Transition. You will ensure new services are supportable, operationally ready and transitioned into live service in a safe and structured manner.
Key Responsibilities
- Design and document new and changed IT services and their associated support arrangements.
- Produce comprehensive service designs incorporating business requirements, technical standards, existing service capabilities and third-party suppliers.
- Embed ITIL Service Design and Transition principles throughout projects.
- Define service acceptance criteria, support models and operational readiness requirements.
- Manage the transition of services from project environments into Live/BAU service.
- Work closely with technical teams, service management functions, project teams and external suppliers.
- Support the onboarding and integration of third-party suppliers.
- Ensure services can operate effectively across multiple suppliers, platforms and support arrangements.
Essential Skills & Experience
- Active SC clearance.
- Previous public sector experience
- ITIL qualification/certification.
- Strong background in IT Service Management/ITSM.
- Proven experience in Service Design and Service Transition.
- Strong ServiceNow experience.
- Experience successfully transitioning new or changed IT services into Live/BAU operation.
- Service Design & Transition experience within medium-to-large, complex organisations.
- Experience onboarding and working with third-party suppliers.
- Strong stakeholder management skills across technical, business and supplier environments.