Cisco Voice SME

Cisco Voice SME
12 Month contract initially + Extensions
Based: 3 Days p/w onsite in Glasgow
Rate: £Market rates p/d - (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Cisco Voice SME to join the team.
We are seeking an experienced L3 Voice Operations Engineer to play a critical role in the planning, coordination, and installation of technology infrastructure that will enhance both employee and client experiences. This position will be directly involved in the construction and renovation of a new office tower, with responsibilities including the installation and integration of voice and data hardware, as well as associated cabling. The role encompasses participating in the planning and execution of installations, overseeing migrations, providing support on the first day of business operations, and delivering ongoing technical assistance for telephony services. Candidates must be available to work weekends as required for project phases.

Key Responsibilities
* Experience with branch office construction, renovations, and relocations, as well as corporate real estate projects
* Support of global voice infrastructure, including incident, problem, and change management
* Expertise in Cisco Unified Call Manager (CUCM) version 12.x or later, including IP endpoints, Cisco Jabber, and Jabber Mobile
* Extensive knowledge of voice technologies, including packetized voice and related protocols such as SIP, MGCP, and ISDN, as well as session management and call routing
* A minimum of five years working with enterprise voice and data systems
* CCNP Collaboration-level knowledge of Cisco technologies (certification preferred but not required)
* Level 3 troubleshooting, analysis, and remediation capabilities
* Support for Level 1 and Level 2 teams through incident escalations
* Ability to communicate effectively with business units during projects and incident response
* Participation in operational acceptance of new deployments and creation of technical documentation for the as-built environment
* Experience tracking work activities in the ServiceNow ticketing system
* Participation in vendor management and governance processes

Key Skills/knowledge/experience:
* A confident and articulate self-starter, capable of independent initiative
* A collaborative team player with strong commitment and enthusiasm
* Ability to thrive in high-pressure environments while managing multiple tasks simultaneously
* Excellent attention to detail and strong organizational skills
* Effective time management skills, with the ability to prioritize tasks and consistently meet deadlines across multiple projects
* Willingness to work Friday evenings and Saturdays during installation phases

Desirable skills/knowledge/experience:
* Experience with Cisco UCCX
* Experience with Avaya Session Manager
* Familiarity with IPC and Private Wires

This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible.

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.