Desktop Support Engineer

Overview:
Seeking an experienced Desktop Support Analyst to deliver dedicated 2nd line IT support for business-critical operations within regulated functions. The role involves managing hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technology performance across the organization.

Key Responsibilities:

• Provide 2nd line technical support for desktops, laptops, and mobile devices.

• Troubleshoot and resolve hardware/software incidents within agreed SLAs.

• Use ITSM tools (eg ServiceNow, JIRA, Assyst) to log and manage tickets.

• Build, configure, and maintain end-user devices and IT assets.

• Support meeting room technology and office IT equipment.

• Escalate complex issues and collaborate with Service Delivery teams.

• Maintain accurate service documentation and contribute to knowledge base updates.

Skills & Experience:

• Strong background in Microsoft Windows and Office 365 environments.

• Proven experience supporting end-user hardware and software.

• Familiarity with remote admin tools and ITSM systems.

• Excellent troubleshooting, communication, and customer service skills.

• Knowledge of ITIL processes (certification desirable).

Location: Northampton (5 days on-site)
Contract: Inside IR35 - £150 per day