RA and IG Assistant

Job description

Job responsibilities

Key Result Areas & Performance:

Registration Authority

Provide support to the Information Governance function in all aspects of the Registration Authority to the RA Manager and RA Agent

Aiding the RA Manager and RA Agent in supporting deployments of National Programme applications

To support the implementation of RA related projects across the Trust

To help assist the RA Team to secure storage of documentation, equipment and consumables that are required for the operation of the RA function.

Supporting the RA Manager and RA Agent in establishing standard operating procedures to revoke and cancel user access, ensuring that the procedures are adhered to.

Occasional travel to other sites in the Trust to issue smartcards to users or troubleshoot RA related problems

Troubleshoot both hardware and software issues in relation to RA services.

Support in monitoring RA performance and escalate all non-compliance to the appropriate management level.

Support in reviewing responsibility for the safe keeping of Smartcards and equipment.

Assist with routine administrative RA tasks, including the preparation and completion of leavers and joiners reports, and maintaining up-to-date user records.

Support the RA Team with regular audits and reconciliations relating to Smartcards, walkabouts, and access management to ensure compliance with NHS Digital RA policies.

The post holder may be required to participate in provision of an extended hours service.

Other ad-hoc duties required to meet the needs of the service.

Information Technology

To liaise with the ICT Department to ensure RA processes are followed and understood within the provision of the ICT Service Desk function.

To work with the ICT Department to ensure that access control mechanisms are in place and working as intended (for example Track-it)

To support the monitoring and audit of access control mechanisms of the Trusts ICT clinical systems

Information Governance

To work closely with the RA Manager and RA Agent to ensure the Trusts compliance of RA and access control requirements as outlined in the Data Security and Protection Toolkit.

Monitor and report regularly to the RA Manager and RA Agent on any Confidentiality or Data Protection issues arising from the use of RA management system and other systems relating to access control.

To support the RA Manager, RA Agent, and EPR Teams in managing user access.

Access Control Management

To liaise the ICT Department and other systems managers (Information Asset Owners) in maintaining access control procedures and policies to ICT systems when required.

To assist Information Asset Owner (RA Agent and Identification Officer) in auditing access control procedures of systems under their control.

Identity Management

To support the RA Manager and RA Agent Information Governance function in maintaining Identity Management procedures

Information Security Awareness

Working with the RA Manager and RA Agent to raise Information Security Awareness around RA systems and other access control mechanisms

Financial

The postholder will help aid the RA Manager and RA Agent with stock checks on RA equipment and consumables.

Equipment and Machinery

PC and laptop

Registration Authority equipment and consumables

Camera

Scanner

Photocopier

Systems

Oversee the maintenance of relevant Registration Authority systems, ensuring all databases are kept up to date.

Assignment of Work & Autonomy and Decision Making

The postholder is responsible for maintaining the accurate access control levels for smartcard users and supporting the RA Manager and RA Agent in the upkeep of RA procedures, policies and guidelines. The postholder may need to train other staff in the use of the smartcard systems as required to ensure RA services are always available.

Physical, Mental, Emotional and Environmental Demands of the Job

Travel throughout the hospitals and community sites

Frequent sitting on computers

Office conditions

Some light lifting and movement around the Trusts sites

Frequent concentration and an unpredictable work pattern

Interruptions to deal with urgent matters and emergency requests

Complex, stressful and emotional issues and situations

Out of hours availability as required.

Partnerships

Communications and Relationships

Head of Information Governance and Assurance

Information Governance Manager data Protection

Information Governance Manager -Information Security

RA Agent

ICT Service Desk

Senior Managers

Education Staff

ICT

Senior Information Risk Owner

Caldicott Guardian

Information Asset Owners

General

Translate and communicate expert technical advice to non-RA specialists in a clear and understandable manner.

Assist in projects

To carry out other duties relevant to the post within the Information Governance Department as and when required

Person Specification

Qualifications and Training

• Good standard of education NVQ 2
• GCSE English Language or equivalent
• Clear handwriting and spelling
• Numerate

• Registration Authority Training

Experience

• Experience in an acute healthcare organisation.
• Previous experience of working in a busy environment
• Previous experience in an admin role

• Registration Authority service experience
• Electronic Patient Records (EPR) Projects experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

Queen Elizabeth Hospital

Stadium Road

Woolwich

SE18 4QH

Employer's website

https://www.lewishamandgreenwich.nhs.uk/