IT Manager

Job summary

We are seeking a proactive, organised, and technically capable IT Manager to oversee the day-to-day running, maintenance, and development of our practice IT systems and digital services.

Working within a busy GP practice supporting approximately 5060 staff across 24 consultation rooms and associated office spaces, the successful candidate will provide IT support, manage clinical systems, maintain equipment and user access, and ensure our digital systems remain secure, reliable, and effective.

The role will include responsibility for EMIS Web and associated clinical applications, data quality and reporting, and the practices information governance requirements. The post holder will also act as the practices designated Information Governance lead, coordinating relevant policies, audits, and the annual Data Security and Protection Toolkit.

Working closely with the Practice Business Manager and wider management team, the IT Manager will identify opportunities to improve efficiency, support staff, and implement digital solutions that enhance working practices and patient care.

Main duties of the job

Manage user access, IT equipment, software licences, procurement, and asset records.
Provide first-line IT support and liaise with external IT providers and software suppliers to resolve technical issues.
Maintain and develop EMIS Web, Ardens, AccuRx, and other practice systems, including templates, protocols, and workflows.
Develop and maintain searches and reports to support QOF, data quality, clinical audits, contractual requirements, and practice performance.
Coordinate the practices Information Governance requirements, including the Data Security and Protection Toolkit, policies, audits, and staff awareness.
Maintain appropriate system access controls, data-sharing arrangements, and information security procedures, escalating risks and breaches appropriately.
Maintain the practice website, social media, GP TeamNet, and other digital communication platforms.
Provide guidance and training to staff on IT systems and digital processes.
Work closely with the Practice Business Manager and wider management team to identify IT priorities, resolve operational issues, and recommend improvements.
Support the introduction of new technology and processes to improve efficiency, security, and patient care.

About us

We are a large, forward-thinking practice with more than 17,000 patients, based in a purpose-built building in the centre of Chorley.

Our multidisciplinary team includes 6 GP Partners, 5 Salaried GPs, 4 Advanced Nurse Practitioners, and a wider team of clinical and administrative professionals. We are also a training practice, supporting junior doctors and ongoing staff development.

The practice has a well-established management team led by a Practice Business Manager, with a strong focus on innovation, continuous improvement, and delivering high-quality patient care. We are looking for someone who will work collaboratively with the management team and colleagues across the practice to ensure our IT systems meet our current and future needs.

Job description

Job responsibilities

IT Systems and Technical Support

Manage user access across all practice systems, including Windows, NHS Mail, EMIS and PCSE, including new starters, role changes and leavers.
Provide first-line IT support, log jobs, undertake simple repairs and liaise with outsourced IT engineers and software suppliers to resolve faults.
Manage IT equipment, laptop allocation, new software and licences, consumables, procurement, stock levels, equipment servicing and calibration including asset logs.
Coordinate IT setup for new starters and workspaces including the meeting room.

Clinical Systems and Workflow Management

Maintain and develop EMIS Web, including protocols, templates, task groups, letterheads, diary entries and workflow processes.
Manage and update Ardens and AccuRx templates, bulk PSD processes where authorised, and relevant quarter-end workflows and deductions.
Work with clinical and administrative staff to develop standardised templates, protocols and automated processes that improve efficiency and support safe patient care.

Data Quality, Searches and Reporting

Build, maintain and run searches to support QOF, contractual requirements, KPIs and clinical performance monitoring.
Maintain data quality through appropriate coding, case-finding searches, identification of records requiring review and updates to searches and templates.
Liaise with the CSU Data Quality Team and respond to ICB requirements, including relevant searches and reporting.
Prepare searches and reports for CQC inspections, contractual monitoring and clinical audits, including INR, sexual health and Friends and Family.
Provide accurate data and performance reports to Partners, the Practice Management Team and other authorised organisations.

Information Governance and Data Protection

Act as the practice's designated Information Governance lead and coordinate completion of the annual Data Security and Protection Toolkit.
Maintain Information Governance policies, procedures and privacy notices, and coordinate quarterly Information Governance audits.
Support staff information governance awareness and training, maintain appropriate system access controls and notifications, and support patient record access arrangements.
Ensure appropriate data-sharing arrangements are maintained and escalate data breaches, confidentiality concerns and security risks in accordance with practice procedures.

Digital Communications and Practice Platforms

Maintain and update the practice website, Facebook and other social media, GP TeamNet, AccuRx, Coda and waiting-room TV screens.
Ensure digital content, communication templates and practice information remain accurate, current and appropriate.

Staff Support and Continuous Improvement

Provide guidance and training to staff on the effective use of IT and clinical systems.
Keep up to date with relevant technology, software developments and NHS requirements, recommending improvements to the Practice Management Team.
Champion the implementation of new systems and processes to improve efficiency, data quality, security and the delivery of patient care.

General

Observe health and safety guidelines at all times
Liaise with other members of staff and departments as deemed necessary
Take part in the Practice Appraisal process at least once annually or as required
Work within agreed performance targets as set by the Board & Management team
To be up to date with all mandatory training
To comply with Practice policies and procedures
To comply with the requirements of external contractual and statutory regulations (Data Protection Act)
To maintain confidentiality at all times
To prioritise personal workload and agree priorities with the Management team and Board
To undertake training from time-to-time to ensure knowledge and skills are updated
Any other reasonable duties that may be required from time-to-time

Person Specification

Experience

Essential

Experience in an IT support, systems administration, or similar technical role.
Good working knowledge of Windows, user access management, and IT troubleshooting.
Experience supporting staff with hardware, software, and system issues.
Strong organisational, analytical, and problem-solving skills.
Good understanding of information governance, confidentiality, data protection, and information security.
Ability to manage competing priorities, work independently, and maintain accurate records.
Strong communication skills and the ability to train and support colleagues with varying levels of IT knowledge.
Ability to work collaboratively with the management team, staff, and external providers.
A proactive approach to identifying improvements and implementing practical solutions.

Desirable

Experience working in a GP practice, NHS, or healthcare environment.
Experience using EMIS Web, Ardens, AccuRx, or similar clinical systems.
Knowledge of QOF, clinical searches, coding, data quality, and reporting.
Experience with the Data Security and Protection Toolkit or Information Governance.
Experience managing IT suppliers, software licences, and equipment.
Relevant IT qualifications or professional certifications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Library House Surgery

Address

Avondale Road

Chorley

Lancashire

PR7 2AD

United Kingdom

Employer's website

https://www.libraryhousesurgery.com/

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