Business Analyst Apprentice
You’ll combine hands-on work with structured learning through the Level 3 Digital Support Technician Apprenticeship. With support from experienced colleagues, you’ll learn to write simple code and scripts, test changes, investigate faults and document solutions.
Role
- Support the development, testing and maintenance of software components and approved system changes for case management systems including the social care case management system (Mosaic)
- Help improve Mosaic and related case management processes through simple code, scripts, interfaces and developing configuration, working under supervision.
- Provide training and support for the use of Mosaic and other technology and software to staff across the council.
- Enrol, engage, and successfully complete, including developing the knowledge, skills and behaviours required by, the Level 3 Digital Support Technician Apprenticeship Standard.
Training
Opportunities to develop skills and take on increased responsibility within the council's digital and IT teams. Further career progression may be available depending on business needs and vacancies.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- GINGER NUT MEDIA LIMITED
- Working Week
- 8:30am – 5pm Monday to Friday.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 24th November 2026
- Start Date
- Monday, 4th January 2027
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade Grade 9-4 or equivalent (Desired)
- Maths GCSE, grade Grade 9-4 or equivalent (Desired)
About the Employer
London Borough of Waltham Forest
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.