Customer Service Agent

Customer Service Agent - Temporary Contract

Location: Nottingham
Contract Length: 10 weeks
Start Date: Monday 2nd February 2026
End Date: Sunday 12th April 2026

About the Role

As a Customer Service Agent, you'll deliver exceptional reactive and proactive support through our Live Chat function, using the 'Sales through Service' ethos. Reporting to the Customer Service Team Manager, you'll be part of a dynamic team focused on providing award-winning service and optimising customer value.

Key Details

Shifts:

• 4 on/3 off or 5 on/2 off (TBC)
• Includes weekends
• Combination of early starts (8am) and late finishes (10pm) - exact schedule TBC
• Weekly Hours: 37.5 hours

What You'll Do

• Deliver outstanding service across all contact channels while maintaining service levels.
• Maximise customer conversion and retention opportunities using marketing initiatives and 'Sales through Service'.
• Stay up-to-date with all marketing initiatives and support processes.
• Communicate openly within the team and escalate issues impacting customer experience.
• Resolve customer queries on first contact, considering commercial value.
• Perform additional duties as required.

What We're Looking For

• Previous Contact Centre or Customer Service experience (advantageous)
• Fluent English (written and spoken)
• Positive attitude and strong work ethic
• Flexible approach to shifts and schedules
• Ability to work independently and as part of a team
• Confidence in customer interactions and multitasking
• Commitment to delivering quality service and going the extra mile

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.