Digital Retail Manager

This role will play a key part in driving the online retail revolution by supporting the implementation of a new digital platform and ensuring the ongoing delivery of a world-class user experience for a multi-billion-pound retail business featuring some of the world's most prestigious and successful brands.

Key Responsibilities

• Own and lead strategic retailer partnerships, ensuring full accountability for online performance and compliance with commercial agreements.
• Provide actionable insights to the Digital team to optimize site merchandising, UI, and UX, driving conversion and enhancing the customer journey.
• Collaborate with offline account management teams to align and strengthen online retail partner relationships for a seamless omnichannel experience.
• Oversee third-party fulfilment operations, including B2C contact center performance, ensuring service delivery meets contractual and customer expectations.
• Translate operational needs into system requirements, working with technical teams to implement solutions that improve efficiency and customer engagement.
• Monitor and report on performance, risks, and opportunities, providing clear recommendations to senior stakeholders.
• Drive continuous improvement in service delivery, resolving issues in real time and influencing future platform and process enhancements.
• Source, process, and qualify data into actionable insights, supporting decision-making and strategic planning.
• Ensure contractual obligations are met, inventory flows are accurate, and operational processes support digital propositions.
• Collaborate on innovative ideas with marketing and operational teams to grow sales and enhance the customer experience.
• Shape the customer proposition, leveraging digital tools and creative concepts to differentiate the retail offering.

Experience & Qualification

• Minimum 2 years in an eCommerce role or junior account management experience required
• Fashion or luxury retail or eCommerce experience preferred
• Experience in partner (e.g., retailer, agency, supplier) relationship management
• Strong commercial awareness and the ability to work to targets
• Understanding of the basic principles and importance of UI and UX
• Solid analytical skills for performance metrics and using Insight to make recommendations
• Passion for traffic generation, conversion, and customer retention
• Excellent communication skills
• Excellent written and spoken English

If this role is of interest please apply