IT Support Technician Apprentice
We are looking for an Apprentice support technician to help the company grow and help deliver a fantastic overall experience to customers, by delivering an excellent professional level of support and customer service both on the phone and when customers are experiencing problems.
Role
You will be learning to give technical support to customers and helping with all queries, to be taking the calls, logging the issues and emailing the customers back with updates and many other tasks.
You will receive support and training from work colleagues and apprenticeship but will also be supported and encouraged to research and solve problems independently. This is a great opportunity to gain exposure to a wide range of technical aspects of IT support and admin, whilst developing your existing skills. Salary will be in line with current government rates for apprentices in their 1st year.
Example of tasks to be performed:
- Answering the phone and making calls
- Provide 1st line support to staff via phone and email
- Provide detailed information when moving calls to 2nd line support. Log incoming calls and troubleshoot where possible
- Document procedures, information and resolutions to a high standard
- Offer administrative support to the IT team
- Maintain the company file structure
- Learn company software, Opera & WMS
- To write basic SQL queries
- Test software
- Install software onto hand-held devices and desktop PC’s
- Install/update customer software on desktops & hardware
- Follow up CWAITS
- Create label & delivery note design by using XML & BartendeR
Skills needed:
- Have a general level of software technical knowledge
- Be able to set up and configure software and hardware
- Be able to train customers on software applications
- Be capable of learning new software especially the MJM WMS and barcoding system
- Be able to test software in-house
The ideal Candidate:
- Will have a general understanding of how a warehouse operates
- Must be confident on the phone
- Must have a good level of written English
- Must be able to use Microsoft word etc
- Will have used or at least knowledge of ERP systems
- Must be a professional individual
- Ensure dress code is maintained
- Will be disciplined and have good attention to detail
- Make sure Procedures & Process are diligently followed and maintained
- Help run Helpdesk in accordance with the company SLA
- Help ensure team behaviour is of a professional standard
- Help maintain offices to the company standard
Training
The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Core Support & Security
- Digital Support & Communication
- Technical Support & Training
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
- Fulltime progression within the organisation may be offered after the successful completion of the apprenticeship
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday - Thursday, 9.00am - 5.30pm (1 hour lunch). Friday, 9.00am - 5.00pm (30min lunch).
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Monday, 30th November 2026
- Start Date
- Monday, 7th December 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade Grade C (4) or above (Essential)
- Maths GCSE, grade Grade C (4) or above (Essential)
- IT GCSE, grade Grade C (4) or above (Desired)
- IT A Level, grade Grade C (4) or above (Desired)