Business Pay Customer Support Apprentice
This role is designed for a motivated individual who wants to launch a career in Customer Support. You will train towards a nationally recognised qualification while supporting our team with client projects, team activities and business operation opportunities.
Role
- Ensure all incoming telephone calls / queries and emails are managed to client SLA standards
- Review enquiries and deal with a range of issues including login issues / web guidance / transaction queries / invoice queries / authorisation requests.
- Build knowledge to identify common queries and resolve incidents with confidence
- Develop skills in customer care, helpdesk system and database knowledge, and you talk directly to the clients and their merchants who’s products we support as well as the customers who use their cards
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well being, and readiness for assessments.
Once your apprenticeship programme is complete, we aim, wherever possible, to offer permanent roles within the business. For those who are successful, we will continue to invest in your professional development through opportunities such as further qualifications, day-release courses and supported study during working hours.
- Apprenticeship Standard
- Digital support technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 20th November 2026
- Start Date
- Friday, 27th November 2026
Desired Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)