Service Manager Apprentice
This role is designed for a motivated individual who wants to launch a career in Service Management. You will train towards a nationally recognised qualification while supporting our team with client projects, team activities and business operation opportunities.
Role
- Support the Service Manager in coordinating daily service activities and ensuring services are delivered safely, efficiently, and to the required standard.
- Assist with allocating work, monitoring workloads, and following up on service requests or operational issues.
- Help maintain accurate service records, schedules, reports, and documentation.
- Identify routine issues affecting service delivery and escalate them appropriately.
- Act as a professional first point of contact for customers, service users, colleagues, suppliers, and other stakeholders.
- Respond to enquiries, feedback, and complaints promptly and courteously, referring complex matters to the appropriate manager.
- Support activities designed to improve customer satisfaction and service quality.
- Help gather and analyse feedback to identify opportunities for improvement.
- Provide administrative and practical support to the service team.
- Assist with arranging team meetings, preparing agendas, recording actions, and monitoring progress.
- Promote positive working relationships, inclusion, and effective teamwork.
- Assist in monitoring key performance indicators, service standards, and operational SLA/KPI targets.
- Help prepare reports, dashboards, and presentations for management meetings.
- Contribute ideas for improving processes, efficiency, customer experience, and ways of working.
Training
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well being, and readiness for assessments.
Once your apprenticeship programme is complete, we aim, wherever possible, to offer permanent roles within the business. For those who are successful, we will continue to invest in your professional development through opportunities such as further qualifications, day-release courses and supported study during working hours.
- Apprenticeship Standard
- Data technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 20th November 2026
- Start Date
- Friday, 27th November 2026
Desired Skills
- Problem solving skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)