Digital IT Support Specialist
Job summary
The role involves maintaining the technology infrastructure, including installations, configuration, upgrades, and support of all client systems infrastructure on desktops and virtual Windows servers.
It also includes supporting the Trust's electronic patient record system, EPIC, and providing technical guidance and support to colleagues to deliver seamless 1st, 2nd, and 3rd line support services.
Main duties of the job
- Support and assist Digital IT Support and End User Technology colleagues in planning, organising, and delivering high-quality end-user technologies consistent with healthcare industry standards and EPIC best practices.
- Provide technical expertise in the administration of supporting infrastructure and applications, including maintaining antivirus systems, VDI environments, hardware asset management, and mobile device management tools.
- Support the maintenance of the Trust's systems and applications in both on-premises and cloud-based environments.
- Advise and support Digital Support and End User Technology colleagues on capacity and availability management, recommending efficient and effective solutions.
- Lead on the installation, configuration, management, maintenance, and monitoring of all workspace devices, hardware, and software upgrades in line with Trust standards.
- Provide specialist technical advice on the security and confidentiality protection of the Trust's PCs, mobile devices, and data against external and internal security breaches.
- Ensure the management, monitoring, and resolution of incidents, problems, and service requests in own areas in line with agreed timescales, processes, and procedures.
- Support and assist Digital Support and End User Technology colleagues in delivering seamless digital support services, covering 1st, 2nd, and 3rd line support with knowledge sharing at the core.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
- Post Grad qualification or equivalent or relevant experience
- Microsoft MCP/MSCE qualifications or relevant experience
- Evidence of Personal Development
- Degree or equivalent qualification in an IT related subject
Experience / Knowledge
- Extensive technical background in IT working in an Infrastructure support role
- Experience in working in a large, complex workspace (desktop, laptop, tablet, mobile device and printers)
- Experience in installation, configuration, upgrade, managing windows operating systems
- Advanced knowledge in Sever & Desktop Virtualisation, Exchange / Email, Active Directory, SCCM.
- Experience in managing a Virtual Desktop Environment
- Proven experience in delivering business / disaster recovery plans and service continuity
- Knowledge of IT Infrastructure Library (ITIL) Best Practice
- Experience in capacity planning, availability and performance monitoring in a PC environment
- Previous experience in NHS IT environment
- Previous experience in supervisory role
- Knowledge of Local Area Network / Wide Area Network concepts
- Knowledge of Internet / Intranet concepts
- Working knowledge of VM Ware View and Citrix environments
- Project Management methodology
Attributes
- Ability to communicate a range of IM&T issues which can be complex and multi-stranded
- Ability to make judgements on multistranded or complex IM&T problems which may have no precedent or where there are conflicting opinions
- Ability to work to a broad range of complex activities, formulate and adjust plans which impact beyond own area
- Ability to write clear, concise support, configuration documentation
- Ability to supervise, motivate and develop staff
- Collaborative approach and good team working
- Ability to plan and organise broad range of complex activities, formulate and adjust plans which impact beyond own area
- Ability to work effectively and efficiently under pressure
Other requirements
- Be part on-call rota. Ability to undertake shift working including out-ofhours, weekend and Public Holidays
- Ability to Travel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
Trust HQ, Cobbett House
Oxford Road
Manchester
M13 9WL
United Kingdom
Employer's website
https://mft.nhs.uk/careers/