Digital Systems Application Administrator
Job summary
We have an exciting opportunity in the Digital Systems Team for a Band 4 Application Administrator.
The role is focused on supporting clinical and non-clinical systems such as OnBase, EDMS, EMIS, ICE, DMO and several other systems.
As an Application Administrator, you will be required to support users and colleagues with day to day system maintenance and administration, as well as assisting with service improvement projects and standardisations.
The Digital Services department is at the forefront of exciting challenges facing the Trust, particularly relating to the delivery of the Digital strategy to support the Trust vision and objectives. Working in this environment will provide the right candidate with valuable skills and experience with which to advance their career.
Main duties of the job
Main Duties include:
- Investigation and resolution of service user requests and incidents.
- Supporting with system maintenance and troubleshooting of issues.
- Assisting with the administrative configuration of clinical systems and peripherals.
- Assisting with the testing of upgrades and updates to production systems.
- Maintaining and enhancing the existing Applications team Knowledge Base documentation and Wiki pages.
- Data entry and administrative system tasks.
In addition, this opportunity offers a range of professional benefits, including:
- Exposure to new systems and projects.
- Opportunities for training, growth and development.
- The chance to work with a highly skilled and knowledgeable team.
- The ability to contribute to the success of projects.
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
Job description
Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, were proud to be ALL HERE FOR YOU for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your applicationespecially personal statements and responses to role-specific questionsis written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.
Person Specification
Qualifications
- Min 5 GCSE's or equivalent
- ECDL or equivalent experience
- Customer Services Qualification or equivalent experience, e.g. NVQ Customer Services
Experience / Knowledge
- Data Protection legislation
- An understanding of the uses of IT and its role in the wider organisation
- Experience working in a service desk / customer service role
- High level of numeracy and accuracy
- Ability to analyse and solve complex issues
- Ability to analyse and interpret data
- Advanced knowledge of Microsoft products, particularly Word and Excel
- NHS Experience
- Experience of using Trust Clinical Systems
Atributes
- Excellent written and verbal communication skills
- Highly developed problem solving skills, with the ability to quickly assess severity of problems and provide a responsive resolution
- Proven ability to remain calm in a busy environment
- Good time management and organisational skills
- Ability to manage own workload, prioritise demands and work on own initiative
- Able to deal with sensitive situations with tact and diplomacy
Employer details
Employer name
Manchester University NHS Foundation Trust
Address
Trafford House
Southmoor Industrial Estate, 7 Southmoor Road
Manchester
M23 9XD
United Kingdom
Employer's website
https://mft.nhs.uk/careers/