Salesforce Service Cloud Administrator

Job Specification – Salesforce Service Cloud Administrator

Location: London (Hybrid – 2–3 days onsite)

Salary: £55,000–£60,000 + Excellent Benefits

About the Role

Our customer, a well-established organisation based in London, is seeking a skilled Salesforce Service Cloud Administrator to support, enhance, and optimise their Salesforce environment. You will be the go-to expert for managing Service Cloud functionality, improving service operations, and ensuring the platform delivers maximum value across the business.

This role is ideal for someone who enjoys a mix of hands-on configuration, problem solving, and collaborating with business stakeholders to drive continuous improvement.

Key Responsibilities

• Act as the primary administrator for the Salesforce Service Cloud platform.
• Manage day-to-day configuration including workflows, flows, profiles, permission sets, page layouts, custom objects, and automations.
• Maintain and optimise Case Management processes to support service teams.
• Perform data management tasks including data loads, cleansing, and quality monitoring.
• Support user adoption, deliver training, and create documentation.
• Implement and manage integrations and third-party tools connected to Salesforce.
• Monitor platform performance, troubleshoot issues, and manage release cycles.
• Work closely with stakeholders to gather requirements and translate them into scalable solutions.
• Assist with ongoing system improvements, enhancements, and new feature deployments.

Required Skills & Experience

• Proven experience as a Salesforce Administrator, ideally focused on Service Cloud.
• Strong understanding of key Service Cloud features such as Case Management, Omni-Channel, Knowledge, and Email-to-Case.
• Proficiency with Flows, automation tools, and declarative development.
• Confident with data management using Data Loader or similar tools.
• Experience supporting a wide user base in a fast-paced environment.
• Excellent problem-solving and stakeholder engagement skills.
• Salesforce Administrator certification required.
• Additional certifications (Service Cloud Consultant, Advanced Administrator) beneficial.

Personal Attributes

• Strong communicator with the ability to explain technical concepts clearly.
• Proactive, organised, and able to manage multiple priorities.
• Keen interest in continuous improvement and staying current with Salesforce releases.
• A collaborative mindset and willingness to support wider business initiatives.

What's on Offer

• Competitive salary £55,000–£60,000
• Hybrid working model (2–3 days per week in London)
• Excellent benefits package
• Opportunity to shape and grow the Salesforce platform within a supportive team
• Access to training, certifications, and ongoing professional development