Service Design and Asset Manager - DV Clearance Needed
*CURRENT, ACTIVE DV CLEARANCE IS ESSNENTIAL FOR THIS ROLE*
A UK defence organisation is looking for an experienced Service Design and Asset Manager to join its Technology Operations function. The organisation runs a large and complex technology estate, combining modern platforms with long-standing Legacy systems, and is working through a significant programme of digital change.
You will make sure new and changed services are properly designed and ready for live support, and give the organisation a clear, accurate view of the technology it owns.
What you'll be doing
- Designing new and changed IT services, including support models, service levels and service catalogue entries
- Setting operational readiness criteria and managing the acceptance of services into live support
- Working with architects, project teams and strategic suppliers to make sure services can be supported from day one
- Owning the hardware and software asset lifecycle, from procurement through to secure disposal
- Building and improving the asset register and CMDB so that data can be trusted and used for decisions
- Managing software licence compliance, audit readiness and renewals across major enterprise vendors
- Tracking end-of-life technology and using that insight to inform technical debt and investment planning
- Maintaining control and accountability of assets across different security classifications
- Reporting on asset and service design performance to senior stakeholders
What we're looking for
- Substantial IT service management experience in a large, complex environment
- A strong track record in service design, service transition or both
- Hands-on experience of IT asset management, including hardware, software licensing and CMDB
- Experience of ITSM tooling such as ServiceNow or similar
- Good supplier and contract management experience
- The confidence to bring order to a complex estate and influence stakeholders at all levels
- ITIL v4 Foundation as a minimum
Desirable
- Higher-level ITIL v4 or an IT asset management qualification such as CSAM
- Experience in MOD, defence or central government
- Experience of managing assets in secure or classified environments
Candidates must hold current DV clearance.