Service Desk Manager

Helpdesk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall

My client is a fast growing Service Provider that have a requirement for a proven Service Desk Manager. As Service Desk Manager you will be responsible for leading and developing the Service Desk function. This role bridges front-line support and senior management, owning the performance, culture and continuous improvement of the support teams. The Service Desk Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes the company values.

You will maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services. Provide technical guidance and escalation support to Service Desk on complex incidents. Proven technical knowledge with TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall.

This is a great opportunity for a Service Desk Manager to join a fast growing company at a very exciting time. Genuine opportunities for growth and career development.

Helpdesk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall

MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Apply Now

Service Desk Manager

Job Details