Support Specialist

Job Title: Partner Portal Support Specialist

Job Mode: Contract

Job Location: Reading, UK

Rate: 18-20 GBP/Hour

Are you passionate about delivering exceptional customer and partner experiences? We are looking for a Partner Portal Support Specialist to join a dynamic global team.

WHAT THE ROLE OFFERS

• Be a brand ambassador for client to partners.
• First line of support and effective triage for incoming partner requests and troubleshooting
• Partner Portal Administration
• Partner Onboarding and provisioning
• Trial and Demo order processing
• Case management

Key Responsibilities:

✔️ Serve as the first point of contact for partner portal support inquiries

✔️ Manage partner onboarding, provisioning, and profile enablement

✔️ Support login credential setup and troubleshooting

✔️ Process trial and demo requests to help partners showcase products successfully

✔️ Coordinate with cross-functional teams to ensure timely resolution of requests

✔️ Manage support cases and maintain service level commitments

✔️ Contribute to operational excellence through adherence to processes and best practices

What We're Looking For:

🔹 Bachelor's degree in Business, Communications, Technology, or a related field

🔹 Strong communication and problem-solving skills

🔹 Customer-focused mindset with excellent attention to detail

🔹 Ability to manage multiple priorities in a fast-paced environment

🔹 Experience with Salesforce, SAP, and/or ServiceNow is preferred

🔹 Eagerness to learn and grow in a collaborative environment