IT Technical Analyst

IT Technical Analyst

Location– Belfast (Northern Ireland)

Type of role – 12 months contract (initially, but it could be extended)

Salary - £19.05-20.00/hr (depends on experience)

Hours– Monday to Friday (37.5hrs/week) – 07:00am – 3:00pm
            With an option to work half day on Friday (4hrs) 

Summary:

As an IT Analyst, you will ensure effective service delivery for the infrastructure of IT systems, Vulnerability and asset management within the EAME region. You will be challenged to investigate and report on business IT issues, driving continuous Customer Experience (CX) and Service Level improvements to the business.

Job Responsibilities:

• Responsible for the delivery of IT services, including system and infrastructure support,
• Conduct updates, upgrades, and other maintenance tasks in both hardware and software areas, to make the network more efficient, cost-effective, and secure.
• Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues
• Address high priority issues/escalations from internal business partners
• Assists in integrating IT hardware with the organization's existing systems
• Supports the project leader in developing and executing system test plans.
• Engagement with business partners to identify new business demands and any potential project work. 
• Drive continuous improvements with external partners and internal teams. 
• Work with supplier relationship teams on vendor reporting and tools processes to understand metrics and trends.
• Participate in various update/governance meetings.
• Responsible to ensure services achieve and maintain compliant to IT Security, SOX, and IT Internal Controls.

Required Qualifications:

• Fluent in English Language
• An IT related degree or IT experience.
• Excellent interpersonal skills to manage priorities, issues, and influence others.
• Excellent communication and change management acumen.
• Prior experience managing and resolving issues across multiple business units.
• Experience managing or working with global teams.

Desired Qualifications:

• Knowledge of computer hardware, network support, interfacing of software, desktop support, telecommunications concepts, Data Base Management Systems, as well as the various programming languages used at Caterpillar
• Strong analytical skills

LMIND