Deskside Engineer

IT Support Technician

Based - Essex – Must be willing to work on site 5/days a week
Reports to: IT Team Leader / Line Manager

Rate - £250/day inside IR35

Contract length – 3 months (Possible extension)

Summary of Role:

Our client is seeking a skilled IT Support Technician with a strong background in troubleshooting, technical configuration, and customer support. The role will involve resolving client-side technical issues, managing various systems, and delivering a high level of service while adhering to safety and operational standards.

Key Responsibilities:

• Technical Support & Troubleshooting: Provide first-line technical support to resolve issues with desktop PCs, laptops, mobile devices (iPhones and iPads), and a variety of software applications, including:
• Microsoft Office Suite
• Office 365
• Windows 10 & 11
• Client-side troubleshooting
• Configuration & Administration: Set up and manage configurations for operating systems and common business applications. Administer Active Directory, SCCM (client deployments), and print server environments.
• Hardware & Software Expertise: Troubleshoot and diagnose hardware issues with desktop PCs and laptops. Provide software support for mobile devices.
• Customer Service: Communicate effectively with internal and external customers, maintaining a customer-focused approach. Address customer expectations and resolve issues in a timely and methodical manner.
• Organizational Skills: Demonstrate excellent organizational abilities, including multitasking and prioritizing tasks to meet service-level agreements (SLAs) and deadlines.
• Safety Responsibilities: Comply with health and safety standards, company policies, and wear appropriate safety clothing as supplied. Report hazards or irregularities and ensure personal and team safety at all times.

Knowledge, Experience & Skills:

• Qualifications: ITIL Foundation (minimum) or equivalent on-the-job experience.
• Technical Skills:
• Proficient in Windows operating systems and client applications.
• Knowledge of administration tools such as Active Directory, SCCM (200 & 2012), and print servers.
• Strong understanding of troubleshooting methodologies and resolution processes.
• Communication: Ability to communicate effectively with a focus on customer service, maintaining professionalism in all interactions.
• Hardware/Software Expertise:
• In-depth knowledge of desktop PCs, laptops, and mobile devices.
• Proficient in iPhone and iPad software troubleshooting.
• Attention to Detail: Methodical approach to tasks, with the ability to balance customer expectations and technical accuracy.

Core Competencies & Behaviours:

• Teamwork & Communication: Work collaboratively with colleagues, sharing ideas and resources to achieve collective success.
• Adaptability & Problem Solving: Respond positively to change, and demonstrate initiative in identifying and resolving issues.
• Customer Focus: Understand the customer’s needs, ensuring a high standard of service at all times.
• Integrity & Trust: Uphold the highest standards of honesty and professionalism, ensuring that promises are delivered and trust is maintained.
• Continuous Improvement: Proactively seek opportunities for development and process improvement, contributing to the ongoing success of the team.