Head of Hospitality and VIP

KMJ Entertainment works throughout the UK, Northern Ireland and Ireland, producing and promoting a wide variety of high quality live entertainment events. From music tours and theatrical productions to comedy, in-conversation events, and family attractions, our group delivers unforgettable experiences to millions each year. Founded in 2008, the group now comprises 16 companies selling over 4 million tickets annually. Joining KMJ means being part of a passionate, innovative team at the forefront of live entertainment-where creativity, collaboration, and ambition thrive.

Due to the success of ourHospitalityand VIP function, we are seeking an ambitious and driven senior manager to take it to the next level. The position will lead a department which is being expanded from the current single individual to a team of three, working to maximise the profitability of this area of business. If you are strategic, enterprising and looking for somewhere you can make a real impact, we would like to hear from you.

To lead the Hospitality and VIP team at KMJ, taking full ownership and strategic responsibility for the business function; working in partnership with our delivery partner to lead the design, delivery, and commercial success of all VIP and hospitality packages across tours, shows, and festivals; ensuring top quality end-to-end customer experience and maximising sales performance.

• Define and execute the long-term commercial strategy for Hospitality and VIP across tours, shows, and festivals.
• Take full P&L ownership, including budgeting and forecasting, and reporting to the senior leadership team.
• Develop new revenue streams, including hotel/travel packages, brand partnerships, and corporate hospitality opportunities.
• Benchmark KMJ's offering against industry leaders in live entertainment, sport, and luxury hospitality to maintain a best-in-class proposition.
• Oversee the design of compelling VIP and hospitality packages, tailored to diverse audiences from individuals to corporate clients.
• Ensure every hospitality offering reflects KMJ's brand standards while maximising revenue and enhancing customer value.
• Work with our exclusive hospitality and premium partner to innovate and expand premium opportunities, while also exploring non-exclusive ventures.
• Cultivate and manage senior-level relationships with key partners, sponsors, venues, luxury brands, and suppliers.
• Negotiate favourable commercial terms with external partners and suppliers to optimise profitability.
• Alongside our partner oversee the delivery of an exceptional end-to-end customer journey for VIP guests, ensuring consistency, quality, and brand alignment.
• Provide clear leadership and direction to the Hospitality and VIP team. Setting objectives and mentoring team members.
• Represent KMJ as the senior face of hospitality and VIP, internally and externally.

• Significant experience in commercial strategy and revenue growth within hospitality, VIP, luxury, or premium customer markets (e.g. live entertainment, sport, corporate hospitality).
• A proven track record in developing and monetising premium propositions and negotiating high-value partnerships.
• Strong financial acumen with experience managing a P&L.
• Exceptional relationship-building skills at senior and corporate level.
• Strategic vision combined with the leadership skills to deliver through a team.
• A passion for live entertainment and creating memorable, best-in-class customer experiences

Hybrid working (minimum four days per week in the Brighton office)