Application Support Lead Apprentice – Natures Aid – Kirkham, PR4 2DQ – £17,500p/a – 37.5hrs/w

You will be the first point of contact for IT support across UK GIS and STADA, while also contributing to digital transformation initiatives that improve how the business operates, including supporting the rollout of cloud platforms, assisting with workflow automation and helping to deliver a modern, digital workplace experience for all.

The UK IT Support Apprentice will join a dynamic IT team at the heart of our organisation, playing an active role in both day-to-day IT service delivery and our broader digital transformation agenda. This is an exciting opportunity to build technical skills across IT support, cloud technologies, and digital enablement - working alongside experienced professionals in a fast-paced, evolving environment.

Success in this role means resolving issues efficiently, embracing new technology with curiosity, and actively contributing to projects that drive meaningful digital change.

Within the first month, regular travel to Huddersfield sites: Linthwaite Laboratories, Manchester Rd, Linthwaite, Huddersfield HD7 5QH and The Globe (3rd Floor, Bridge St, Slaithwaite, Huddersfield HD7 5JN is required so driving license and own car is essential.

Key responsibilities:

• Act as the first point of contact for all UK IT support requests, ensuring every call is logged and resolved in line with agreed SLAs.
• Provide day-to-day technical support to end users on all UK GIS and STADA GIS systems — both remotely and face-to-face.
• Deliver a high standard of customer care to all colleagues, customers, and suppliers.
• Follow established Incident, Service Request, and Change Management processes.
• Escalate recurring problems and emerging trends to Senior Support Engineers and management.
• Manage own workload through effective prioritisation and time management, assigning and progressing incidents appropriately.
• Maintain accurate Software and Hardware Asset Management records.
• Order consumable items and monitor stock levels to ensure business continuity.
• Assist in Service Acceptance and Transition activities for new technologies.

Confidential:

• Comply with all relevant health & safety legislation, corporate policies, and regulatory requirements.

Digital Transformation & Innovation:

• Support the rollout and adoption of cloud-based platforms, including Microsoft 365 and Azure services, helping colleagues get the most from modern tools.
• Assist in designing and implementing digital workflows using tools such as Microsoft Power Automate and Power Apps to reduce manual effort and improve efficiency.
• Contribute to projects that digitise and automate existing business processes, documenting outcomes and lessons learned.
• Help colleagues adopt new digital tools through guidance, informal training, and the creation of clear, user-friendly documentation.
• Support data collection, reporting, and analytics activities — for example using Power BI or Excel — to enable evidence-based decision-making.
• Participate in IT modernisation and infrastructure upgrade projects as part of cross-functional project teams.
• Contribute to cybersecurity awareness across the organisation, helping colleagues follow best-practice digital hygiene and information security policies.
• Identify opportunities for continuous improvement in IT processes and propose solutions aligned with the organisation's digital strategy.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

• English GCSE, grade 4/C (Essential)
• Maths GCSE, grade 4/C (Essential)