Customer Service Advisor Apprentice
The role requires an individual who can think outside the box, use their initiative, effectively collaborate to drive success and sit within the Entitlement Services Team. Supporting one of the following services, Blue Badge, Single Person Discount, London Tribunals and Local Welfare Provision work via online, telephone and postal applications.
Role
Process applications, queries and payments using the computerised Northgate interface, ensuring:
- Professionalism in gathering the data
- Sufficient and accurate data recording
- Recording in a timely manner
- Liaise with applicants to process information into the Northgate System
- Undertake eligibility checks with the applicant, seeking information directly from the applicant and utilising additional computerised interfaces for confirmation
- To fully understand the legislation and criteria involved in the various eligibility services
- To comply with the Processing Services Customer Charter when dealing with all incoming and outbound calls
- To complete statistical information as instructed by the Service Manager
- To act on requests for support regarding system access and use by the customer
- To work as part of the team in achieving targets set by the Service Manager
- Deal with and respond to enquiries from clients, citizens and internal colleagues in a positive and professional manner
- Share your knowledge with others to ensure continuity in your absence, ensuring a handover is in place in advance of any planned absence
Training
- Reporting to the Team Lead, you will be responsible for supporting the team to deliver the necessary activities involved in the administration of these services
- Full training, ongoing support and mentoring will be provided, and to develop your knowledge, there will be opportunities for you to work across our different services
- Training provided will be on-the-job training, either remotely or in the Hartlepool office, with a senior member of the team.
- Once successful completion of the apprenticeship role, this might open future opportunities within NEC and our wide range of other services, depending on various measures (role availability, performance, etc.)
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- HARTLEPOOL COLLEGE OF FURTHER EDUCATION
- Working Week
- Monday to Friday 9am to 5pm including time in college.
- Expected Duration
- 1 Year 1 Month
- Positions Available
- 6
- Closing Date
- Monday, 4th August 2025
- Start Date
- Monday, 18th August 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
Qualifications
- Maths and English GCSE, grade 4 or above (Essential)
- Science GCSE, grade 4 or above (Essential)
About the Employer
NEC SOFTWARE SOLUTIONS UK LIMITED
Come join us and make a difference in the world! We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way. Discover more at www.necsws.com
- Company
- NEC SOFTWARE SOLUTIONS UK LIMITED
- Location
- Northgate House, Lynne Street, Hartlepool, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- NEC SOFTWARE SOLUTIONS UK LIMITED
- Location
- Northgate House, Lynne Street, Hartlepool, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,000 a year
- Posted