Customer Service Apprentice

Business Fundamentals: 

• Maintain excellent levels of attendance and punctuality. 
  Attend regular training and development sessions with an assigned mentor. 
• Maintain excellent levels of attendance, punctuality and quality of work whilst undertaking NVQ Level 2 in Customer Service.
• Ensure NEC’s policies and procedures are understood and adhered to. 
• Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship. 
• Develop strong written and verbal communication and administrative skills whilst dealing with a range of internal and external stakeholders.   
• A chance to become a well-rounded member of the team with training in the administration of Council Tax, customer service and any other initiatives aimed at supporting the needs of our local government partners, and NEC’s Entitlement Services portfolio. 
• You will have the opportunity to work alongside a diverse team of skilled individuals. 
• You will be given the necessary training and development to distinguish yourself early in your career with NEC. 
• An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation. 
• A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees. 
• An opportunity through hard work and commitment to move through the NEC Academy Scheme. 

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental

• Maths and English GCSE, grade 4 (Essential)
• Science GCSE, grade 4 (Essential)