Software Support Technician Apprentice
Start your career in software support with noyantis. You’ll learn to support users of our installed and cloud software, resolve customer queries, test software updates, assist with training. Gain valuable IT skills, a recognised apprenticeship qualification and the opportunity to build a long-term career in a growing software business.
Role
- Providing first-line support to software users via telephone, email and remote screenshare
- Assisting customers with software queries and troubleshooting issues
- Logging and tracking support requests
- Testing new software features and updates
- Assisting with customer on boarding and training activities
- Maintaining customer records and documentation
- Learning about database systems, cloud technologies and business processes
- Working closely with our development and support teams
Training
Successful completion of the apprenticeship could lead to a permanent role as a Software Support Technician within the business. As you gain experience and develop your skills, there may be opportunities to progress into Senior Software Support or Software Implementation roles, taking on greater responsibility for customer onboarding, training, and software deployments. We are committed to investing in our team and supporting career development through ongoing training and hands-on experience.
- Apprenticeship Standard
- Applications support lead (level 4)
- Training Provider
- TECHNICAL PROFESSIONALS LIMITED
- Working Week
- Full-time. Typically: Monday to Thursday, 9:00am to 5:30pm. Friday, 9:00am to 5:00pm.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Friday, 20th November 2026
- Start Date
- Monday, 4th January 2027
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Time Management
- Willingness to learn
- Written communication skills
- Troubleshooting skills
- Microsoft office skills
Qualifications
- English GCSE, grade 9-4 (Essential)
- Maths GCSE, grade 9-4 (Essential)
- Computer Science A Level, grade C (Essential)
- Digital, Computing, or a related subject T Level, grade Merit (Desired)
- IT, Computing or a related subject BTEC, grade Merit (Desired)
- Computer Science or a related subject Degree, grade 2:2 (Desired)