Desktop Technician

Job Title: Desktop Technician

Base location: Northwich, UK

Duration: Contract

Job Summary:

Responsibilities

• Provide 2nd level IT support to end users
• Use basic analysis techniques to troubleshoot and resolve incidents as well as assisting in performing root cause analysis on problems
• Use remote control software and provide onsite and remote support
• Conduct regular interaction with IT users using basic customer service skills and communication skills
• Work collaboratively with project team members and other support functions on activities related to IT
• Liaise with partners and vendors on IT related user support
• Conform with ITIL processes and ensuring that all incidents are addressed efficiently and proper system logging is maintained
• Perform basic incident and problem analysis as required to resolve incidents and requests
• Perform hardware and software change requests as assigned
• Attend end user meetings as requested to provide local support to users
• Work with IT and global support teams to act as a local IT resource as required to ensure regional infrastructure is maintained at a high service availability level
• Install and maintain local infrastructure as required.

Good to Have:

• Preferably a degree in Computer Sciences or Informatics,
• At least 2 years of IT experience in a technical customer support role
• Solid familiarity with desktop applications, including MS O365, Windows 11, Mobile Phone Support (Android & iOS), Remote Software (Bomgar), local client configurations (MS Intune, SAP GUI), VPN, remote/wireless access connectivity configuration and maintenance, Incident Management tools (preferably Service Now)
• Strong customer focus, service and problem solving skills

About Net2Source UK

Net2Source is a global workforce solutions provider with a footprint in 32+ countries and over 4,500 employees worldwide. Our UK team is dedicated to placing top IT professionals in impactful, rewarding roles across the industry.

🛡️ Equal Opportunity Statement

Net2Source Ltd is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace free from discrimination.

🔐 GDPR Notice

By applying, your personal data will be handled securely in line with GDPR and Net2Source’s privacy policies. We will not share your profile with any client without your consent.