Production Support Specialist

About Us:-

Net2Source Inc. is one of the fastest growing diversities certified global workforce solutions companies with an unprecedented YoY growth of over 100% for last 6 years working with Fortune 1000/Global 2000 across 34 countries and 5 continents including North America, South America, Europe, Asia, Australia, and Middle East.

About the Role:

Job Title – Production Specialist/Support

Location – Belfast, UK

Mode of Work – Onsite (5 Days Per Week)

Type of Hiring – Permanent

Qualifications:

• 10-15 years of IT experience with strong background in Application Production Support
• Proven experience managing enterprise applications in BFSI or large regulated environments
• Strong hands-on experience with ITIL processes Incident Problem Change Release
• Experience with ticketing and monitoring tools ServiceNow JIRA AppDynamics Dynatrace etc.
• Solid understanding of application architecture databases batch jobs and middleware
• Experience managing onshore-offshore teams and vendor coordination
• Strong stakeholder management and communication Skills

Key Responsibilities:

• Own 24x7 application production support operations ensuring uptime performance and stability
• Lead and manage L2L3 application support teams including staffing shifts and performance management
• Drive Incident Problem and Change Management in line with ITIL processes
• Ensure SLA KPI adherence track metrics and present operational dashboards to stakeholders
• Lead major incident management including bridge calls stakeholder communication and post incident reviews
• Perform and govern Root Cause Analysis RCA and ensure permanent fixes are implemented
• Collaborate with Development QA Infra and Vendor teams for issue resolution and release support
• Oversee release deployment and production validation activities
• Identify and drive automation opportunities to reduce manual effort and improve efficiency
• Ensure applications meet security compliance and audit requirements
• Prepare and present Monthly Operations Review MOR and management reports

Required Skills:

• Unix/Linux SQL Autosys ControlM or similar schedulers
• Understanding of cloud or hybrid environments
• AWS/Azure Exposure to automation/scripting Shell Python desirable
• Knowledge of DevOps and CICD support models

Preferred Skills:

• ITIL Certification mandatory
• PMP Agile certifications good to have
• SLA availability compliance
• Mean Time to Resolve MTTR
• Reduction in repeat incidents
• Automation and cost-optimization initiatives
• Stakeholder sat