Senior IT Engineer

Role: Senior IT Engineer Location: Oxford Salary: £35,000 - £45,000 Type: Full-time, Permanent

Our client is a well-established Managed Service Provider delivering IT support, cloud solutions, and infrastructure projects to a broad range of SME and mid-market businesses across Oxfordshire and the surrounding areas.

Due to continued growth, they are looking to recruit an experienced Senior IT Engineer to join their technical team. This is a varied and client-facing position, combining 2nd and 3rd line support responsibilities with project delivery, consultancy, and onsite customer engagement.

The Role

As a Senior IT Engineer, you will act as a senior technical escalation point while working closely with clients to understand their requirements and deliver effective technology solutions.

Key Responsibilities

• Providing 2nd and 3rd line support across a wide range of customer environments
• Investigating and resolving complex technical issues
• Delivering infrastructure, cloud, migration, and modernisation projects
• Conducting client discovery meetings and technical consultations
• Gathering business and technical requirements
• Recommending and implementing appropriate IT solutions
• Carrying out onsite installations, upgrades, and project work
• Supporting Microsoft 365, Azure, Windows Server, Hyper-V, networking, and security technologies
• Managing and supporting backup and disaster recovery solutions
• Producing technical documentation and maintaining accurate records
• Building strong relationships with clients and acting as a trusted technical advisor

Skills & Experience

The successful candidate will have:

• Previous experience working within a Managed Service Provider (MSP)
• Strong 2nd and 3rd line support experience
• Excellent knowledge of Microsoft 365 and Azure
• Experience supporting Windows Server environments
• Strong Hyper-V administration and troubleshooting experience
• Experience with Veeam Backup & Replication and disaster recovery solutions
• Strong networking knowledge, including firewalls, VPNs, switching, and wireless technologies
• Experience delivering IT infrastructure and cloud migration projects
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer-facing abilities

Requirements

• Full UK driving licence
• Willingness to travel to customer sites as required
• Professional and consultative approach to customer engagement
• Ability to manage multiple priorities within a fast-paced MSP environment

What's on Offer

• £35,000 - £45,000 salary
• Hybrid working
• Exposure to a wide range of technologies and projects
• Ongoing training and professional development
• Clear career progression opportunities
• Supportive and collaborative team environment

If you're an experienced IT Engineer looking for a role that offers a blend of technical challenge, project work, consultancy, and customer engagement, we'd love to hear from you.