Information Technology Support Specialist

1st Line IT Technician

Location: Glasgow (Office-Based)

Type: Full-Time

A growing telecoms and IT services provider is seeking a skilled and enthusiastic 1st Line IT Technician to join a dynamic Managed Service Provider (MSP) Service Desk team. This is an excellent opportunity for someone passionate about IT support and eager to develop within a technically diverse environment.

Key Responsibilities

• Act as the first point of contact for IT support via phone and email
• Log and manage support tickets using the helpdesk system
• Diagnose and resolve issues involving hardware, software, networks, and user accounts
• Provide first-time fixes where possible and escalate complex cases when required
• Configure and deploy new devices including PCs, laptops, and mobile devices
• Manage user accounts and permissions in Microsoft 365 and Active Directory
• Deliver remote and occasional on-site support
• Maintain clear communication with clients and ensure timely updates

Essential Skills & Experience

• Experience in a 1st Line IT Support role (MSP background preferred)
• Excellent communication and customer service skills
• Strong troubleshooting and multitasking abilities
• Proficiency with Windows OS, Microsoft 365, and Active Directory
• Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)
• Familiarity with IT ticketing systems (e.g., ZenDesk, ServiceNow)

Desirable Skills

• Experience working within MSP or ITIL frameworks
• Understanding of DNS, DHCP, VPNs, and firewall configurations
• Experience with virtual machines (VMWare)
• Cisco CCNA certifications (or working towards)

What’s on Offer

• Opportunities for professional development and technical training
• Supportive, collaborative team culture
• Exposure to a wide range of technologies and industries
• A chance to grow with a forward-thinking organisation during an exciting phase of expansion

If you’re interested and wish to know more please contact Jack at jharding@weareninetwenty.com