L3 Service Engineer, Networking, Cisco, Fortigate

L3 Service Desk Network Engineer - Routing, switching, security, Cisco, Fortigate, Fortinet

Working for an award winning MSP (managed service provider) you have worked for an MSP previously in a client, customer facing environment. This is a small, very professional and talented team and you will need to hit the ground running from day one. The role offer lots of exposure across networking.

Working to deploy & manage software defined network, security and cloud infrastructure platforms. This would suit a network engineer with indepth networking, confident in routing, troubleshooting in live customer scenarios.

Joining a team of 3rd line, 3rd level engineers focusing in BAU and project work you will be solutions driven and have excellent customer, client facing skills.  Liasing with IT customers on complex IT Networking problems and change requests to manage their networking and security solutions.

Cisco, CCIEs, CCNP, Fortinet, Zscaler, Fortigate, routing, switching, security.

This is a remote role but travel to customer sites as when needed.  To join an oncall rota to ensure cuatomers are supported 24/7.

Advanced technical support, providing expert troubleshooting, resolution of complex network issues, ensuring minimal downtime. Lead incident management, network monitoring, knowledge management, network configurations, network related issues, projects, network upgrades, implementations, migrations and change management. 

• CCNP qualified
• Strong L2 / L3 networking
• Supporting ZScaler
• Security awareness
• Handling, managing and resolving customer incidents, ticket management
• Liase with service providers
• Dealing with vendors
• SD-WAN
• UK driving licence