Engineer Scheduler

Start Date: ASAP

Minimum of 3 months, depending on performance we look to make this a permanent role.

Background

The Professional Services Retail Implementation Team work into a major UK High Street retailer and are responsible for the warehousing, configuration, logistics and installation of IT / POS hardware across their estate in the UK, Ireland and Western Europe. The engineer scheduler is a key role within the team and, working with the engineer manager and wider operations team, is responsible for ensuring all engineer requests are resourced and communicated.

The ideal candidate will need be confident in their approach, be able to manage multiple requests and be reactive in their approach to provide the correct engineering resource to meet the demands of all live IT/EPOS projects. Good verbal and written skills are essential and the ability to communicate at a variety of levels. Strong excel and Outlook skills are also a prerequisite. A Retail IT background and exposure to inputting information into online web based database systems would also be beneficial. Training will be provided for bespoke systems used by the team.

Purpose of Job Role

· To be the interface between the engineering team and the account Project teams reporting into the Engineering manager.

· To assume day-to-day responsibility for ensuring the timely and effective resourcing of engineers across all Retail Implementation (RIT) projects.

· To report back to the customer, project managers and professional services team regarding bookings, resource availability and issues.

· Establish and maintain good working relationships with the engineering team both internally and across 3rd Party Suppliers, building partnerships that help ensure that the maximum benefit is gained from their skills, knowledge and experience.

· Reporting on engineer utilisation, costs and other reports as requested.

· Administration and auditing of engineer sign offs and scale verification reports.

Day to Day Responsibilities

· Ensuring resource meets the project requests with the right skill set and location.

· Managing the day to day schedule of work

· Reporting back to PM’s of issues or delays

· Running utilisation and other engineering reports as required.

· Speaking to the engineers on a daily basis to ensure there well being and understanding of the day’s work.

· Measuring working hours and ensuring working time directive is adhered to.

· Arranging of flights / ferries and hotels where required.

· Arranging engineer collections and pick ups for installations

· Keeping FESO (bespoke online scheduling system) and the Schedule accurate and issuing on a daily basis.

· Flexing resource in and out of the team with 3rd party suppliers at very short notice

· Helping resolve financial queries on visits from PMs and the Finance team

· Dealing with issues highlighted on previous visits and arranging revisits where required.

· Arrange for training of new engineers and monitoring the skill set of existing engineers

· Monitoring rollout plans, chase for time sheets & signoffs.

Job Types: Temporary contract, Full-time

Contract length: 3 months

Pay: £100.00-£110.00 per day

Schedule:

• Day shift
• Monday to Friday

Work Location: In person