IT Apprentice
As we enter the next stage of our development, we are seeking a motivated and enthusiastic individual to join our organisation as a IT Apprentice. You will learn on-the-job by getting hands-on experience.
Role
Key Responsibilities:
- Respond to internal queries face-to-face, over Teams’ chat and via email
- Taking ownership of incidents and resolve common IT issues such as password resets, MFA, Outlook, printers, drives and device performance
- Work with the company MSP to escalate issues
- Review Microsoft 365 and backup alerts
- Support Mac and Windows devices
- Troublshoot network and WiFi issues
- Participate in IT improvement projects and testing activities.
- Attend apprenticeship training sessions and complete all required coursework.
Additional Information:
- Work Environment: Collaborative and and fast-paced environment where team members are encouraged to take initiative and think creatively.
- Application Process: Candidates will undergo a multi-step interview process, including an initial screening, technical assessment, and final interview with senior management.
Training
The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Network Fundamentals
- Mobility and Operating Systems
- Cloud Fundamentals
- IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
Full-time progression within the organisation may be offered after the successful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JBC SKILLS TRAINING LIMITED
- Working Week
- Monday to Friday. Working hours to be confirmed but typically 9am to 5:30pm.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 1
- Closing Date
- Monday, 30th November 2026
- Start Date
- Monday, 7th December 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade Grade C (4) or above (Essential)
- Maths GCSE, grade Grade C (4) or above (Essential)
- IT GCSE, grade Grade C (4) or above (Desired)
- IT A Level, grade Grade C (4) or above (Desired)
About the Employer
OTALA.MARKETS LTD
Otala.Markets is a UK based specialist investment bank with over a decade of experience creating and issuing structured investment products. Our certificates are listed on venues such as Borsa Italiana’s Cert-X. We are now building a scalable, technology-led investment platform: our proprietary pricing platform delivers automated pricing to clients and partners.