IT Support
IT Support Analyst - London
Are you a tech-savvy problem-solver with a passion for providing top-notch IT support? Our client, a prestigious organisation located just 10 minutes from Tower Hill train station, is on the lookout for an enthusiastic IT Support Analyst to join their dynamic team.
Salary: £30,000 per annum
Hours: 8-6 (this is a fully office-based role)
Main Responsibilities: As the IT Support Analyst, you will be at the forefront of IT assistance, providing 1st line support across the organisation. Your role will include:
- Handling incoming helpdesk requests via telephone or email
- prioritising, evaluating, resolving, and escalating issues as needed
- Administering user accounts on Microsoft 365 and Dynamics axe 2012
- Managing the rollout of new devices (desktops, laptops, mobiles)
- Creating and maintaining support documentation for efficient issue resolution
Essential Requirements: To thrive in this role, you should bring:
- Proficiency in Windows 11 & Windows Server operating systems
- Experience with desktop/laptop hardware and network devices
- Familiarity with Microsoft 365 Admin
- Exceptional communication and interpersonal skills
- Strong organisational and documentation abilities
- A keen attention to detail and the ability to prioritise effectively
Desirable Requirements: While not mandatory, experience with Microsoft Dynamics axe 2012, Dynamics 365 Business Central, and VMware would be advantageous.
Why Join Us?
- Be part of a vibrant team in a dynamic industry
- Enjoy a supportive work environment focused on growth and collaboration
- Benefit from generous perks and a commitment to employee well-being
Benefits:
- Discount: 30% off wines from the company list
- Pension: Auto-enrolment into Group Personal Pension Plan after 3 months service (5% employee contribution, 4% employer contribution; increased to 10% after 6 months)
- Private Medical Insurance: 50% premium coverage for the first 3 years, 100% after 3 years continuous service
- Season Ticket Loan: Interest-free, available after successful completion of trial period
- Training: WSET training funded after successful completion of trial period, plus mandatory online compliance training
If you are a motivated individual who thrives in a fast-paced environment and loves helping others, we'd love to meet you! Apply now and take the next step in your IT career with an organisation that values your contributions.
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