Operations coordinator
Operations Coordinator
We're recruiting for a leading technology services business. This is an exciting opportunity to join their Central Operations team, supporting a range of operational activities that help deliver critical IT and network services to customers across the UK.
This role would suit someone with experience in operations, service coordination, customer support, contract administration, logistics, inventory management, service delivery, or technical administration.
The Role
As a Central Operations Coordinator, you'll play a key part in ensuring operational processes run smoothly across the business.
Key responsibilities will include:
- Managing support contract renewals and quotation processes
- Coordinating inventory, spares and RMA (Return Material Authorisation) activities
- Maintaining customer contract and service desk records
- Managing the Basingstoke depot and stock inventory
- Liaising with suppliers, couriers and field engineering teams
- Producing operational and service performance reports
- Supporting customer account administration and service delivery activities
- Assisting with vendor registrations and product updates
- Supporting day-to-day operational requirements across the wider team
You will also have:
- Strong organisational and multitasking skills
- Excellent attention to detail
- Confident communication and stakeholder management abilities
- A proactive and customer-focused approach
- Good Microsoft Office skills, particularly Excel
- Experience using CRM, ticketing or service management systems would be advantageous
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