Insight Analyst
A new opportunity has arisen within a professional services organisation, with many awards under their belt and a prestigious reputation, they are seeking a new role in their team.
£45,000 - £55,000 - Mayfair - 3 days in the office 2 from home
Benefits include: Yearly Bonus, 25 days holiday + Bank holidays, Hybrid & Flexible Working, Private Medical Insurance, Private Dental Insurance, Pension 8% contribution, continuous professional development funding and much more.
This roles purpose is to bring together, analyse and activate customer, market and business insight, enabling evidence-based decision-making, improving client outcomes and supporting strategic planning.
Working with stakeholders across the firm, you will interpret qualitative and quantitative information, identify trends and opportunities, and translate findings into clear, actionable recommendations. Combining analytical thinking, stakeholder engagement and strategic problem-solving, the focus of the role is on interpreting, synthesising and communicating insight rather than simply collecting it.
You will help connect information from across the business, turning data and findings into meaningful recommendations that support decision-making and future priorities. With broad business exposure, varied project work and regular engagement with senior stakeholders, this is an excellent opportunity for a naturally curious analyst looking to make a visible impact.
Key accountabilities:
- Consolidate customer, market and business insight into a central, accessible repository
- Analyse qualitative and quantitative information to identify trends, opportunities, risks and areas for improvement
- Develop clear recommendations that support business priorities and decision-making
- Produce insight reporting, presentations and executive summaries for a range of stakeholder audiences
- Partner with Product, Marketing, Client Experience and Commercial teams to support planning and strategic initiatives
- Identify insight gaps and support further analysis or research where required
- Contribute to the development of insight governance, processes and best practice Competencies/skill set
- Strong analytical and critical-thinking skills, with the ability to draw meaningful conclusions from complex information
- Excellent communication and presentation skills, adapting messages for different audiences
- Strong attention to detail whilst maintaining focus on commercial and strategic priorities
- Naturally curious, proactive and comfortable working with ambiguity
- Strong relationship-building and stakeholder management skills
- Organised and able to manage multiple priorities in a fastpaced environment
- Confident using data and insight to influence thinking and support decision-making
Qualifications/experience required
Essential:
- 2-3 years' experience in an Insight Analyst, Customer Insight, Business Analysis or similar analytical role
- Experience working within Professional Services
- Experience synthesising information from multiple sources into actionable recommendations
- Experience producing reports, presentations and management information
- Proficiency with Microsoft Excel and PowerPoint
Desirable
- Experience within a regulated financial services environment
- Experience working with customer feedback, survey data, CRM data or market research
- Understanding of customer journey mapping and customer tools or taxonomy development
- Familiarity with Power BI, CRM platforms and data visualisation tools