HRIS Analyst

Owen Reed is looking for an experienced HRIS Analyst to support the implementation and ongoing optimisation of SAP SuccessFactors across a law firm’s global offices.

As part of a strategic investment in HR technology, you will work closely with HR specialists, the HRIS team, IT, system vendors and project stakeholders to support configuration, testing, issue resolution and ongoing system improvements.

Hands-on SAP SuccessFactors experience is essential, ideally across Employee Central, Recruiting, Onboarding and Time Off. You will also bring strong expertise in native SuccessFactors reporting tools, alongside Power BI capability.

This role suits someone who combines strong HR process knowledge with technical expertise, advanced reporting skills and a practical, service-focused approach. You will help maintain high-quality HR data, improve user experience and deliver reliable reporting and analytics for HR leadership and the wider business.

Key Responsibilities

SuccessFactors Support & System Administration

• Provide day-to-day functional and technical support for SAP SuccessFactors, including Employee Central, Recruiting, Onboarding and Time Off.
• Investigate and resolve system issues, data discrepancies and user queries, escalating to vendors or technical teams where appropriate.
• Support system configuration, permissions, workflows, business rules and process improvements in line with agreed governance and change control.
• Support implementation and post-go-live activities, ensuring the system continues to meet business requirements.

Reporting & Analytics

• Design, build and maintain standard and ad hoc reports using native SAP SuccessFactors reporting tools, including detailed Story Reporting.
• Support the development of Power BI dashboards and data models for HR operational reporting, workforce analytics and leadership insight.
• Translate business reporting requirements into clear specifications, data definitions and reusable reporting outputs.
• Maintain reporting accuracy through data validation, reconciliation, testing and regular quality checks.
• Help HR and business stakeholders interpret data, metrics and trends.

Stakeholder Engagement & Change Support

• Partner with HR process owners, HR Business Partners, IT, vendors and global stakeholders to understand requirements and deliver practical HRIS solutions.
• Provide guidance, training and documentation to help HR users use SuccessFactors and reporting tools confidently and effectively.
• Act as a key contact for SuccessFactors, reporting and data queries, ensuring clear communication and timely follow-up.
• Support release management and enhancement tracking, including impact assessments, testing and communications.
• Share configuration knowledge, reporting guidance, troubleshooting approaches and lessons learned with the wider HRIS team.
• Develop practical documentation, handover notes and step-by-step guidance to support future system administration, reporting and continuous improvement.

Technical Skills & Experience

• Proven hands-on SAP SuccessFactors experience, ideally covering Employee Central, Recruiting, Onboarding and Time Off.
• Extensive experience designing, building and maintaining reports using native SuccessFactors tools, including Report Centre and related reporting functionality.
• Strong Power BI skills, including dashboard development, data modelling, data transformation and presenting insights clearly.
• Strong HR process knowledge and an understanding of how HR systems support operational requirements.
• Excellent data analysis, problem-solving and troubleshooting skills.
• Experience supporting testing, release management, issue resolution and continuous improvement within an HRIS environment.
• Excellent attention to detail and a strong commitment to data accuracy.
• Confident communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong knowledge transfer skills, including documenting processes, coaching colleagues and building SuccessFactors and reporting capability.
• The ability to work independently and collaboratively within a global, matrixed team.
• A proactive, flexible approach, with the ability to take ownership, manage competing priorities and meet deadlines.

The responsibilities outlined are not exhaustive, and additional tasks may be required to meet the needs of the role.