Junior Business Analyst Apprentice (Paystream Accounting Services Limited)

We are looking for a motivated and enthusiastic Business Analyst Apprentice to join our team. This is an entry-level role designed for someone who is keen to learn about software delivery, client requirements, product quality, implementations, and customer support in a fast-paced technology environment.

Business Analysis:

• Support senior team members in gathering and documenting client requirements, business needs and process information
• Help translate business requirements into clear user stories, notes, process documents and functional specifications
• Assist in maintaining product backlogs and ensuring information is recorded clearly for development teams
• Take part in client and internal meetings, capturing actions, requirements and follow-up points
• Support the review of business processes and workflows to identify opportunities for improvement
• Help communicate project updates and actions to internal stakeholders and clients where appropriate

Implementations Support

• Support the onboarding of new clients by helping with implementation planning, set-up activities and progress tracking
• Work with internal teams to help gather information needed to configure the system for client requirements
• Help troubleshoot straightforward implementation issues and escalate more complex matters to the appropriate teams
• Support client training and knowledge-transfer sessions during implementation and go-live activities
• Help with administrative or configuration-related tasks such as branding changes, email template updates and implementation documentation
• Contribute to knowledge base updates and internal documentation to improve support efficiency and consistency

QA and Support Desk

• Support testing activities for new features, enhancements and product releases to help maintain product quality
• Assist in reviewing requirements and specifications to understand expected system behaviour
• Support investigation of reported issues by reproducing bugs and gathering clear evidence for the development team
• When required assist the support desk picking up and resolving customer queries and issues

Additional Information:

• Access to our well-being platform PayStream Thrive, featuring retail discounts and more
• 24 days annual leave increasing with tenure
• Your birthday off work every year
• Discounted memberships at over 3,500 gyms across that UK.
• Enhanced maternity and paternity pay
• Access to exclusive online financial planning videos
• The option of a personal pension with salary sacrifice
• Free mortgage advice from an independent partner

Culture and other:

• Demonstrate the company values through a positive, professional and collaborative approach to work
• Take pride in producing accurate, high-quality work and delivering a good experience for clients and colleagues
• Show a willingness to learn, improve and contribute ideas to make processes more efficient and effective.
• Work collaboratively with product, development, QA, implementation, support, sales and other internal teams
• Contribute to continuous improvement across delivery, implementation, QA and support processes

• Communication skills
• Attention to detail
• Organisation skills
• Analytical skills
• Written communication skills
• Willingness to learn
• Methodical approach to tasks
• Able to manage priorities
• Note-taking skills
• Curious and eager to learn
• Positive working relationships
• Comfortable asking questions
• Able to work under pressure

• English and Maths GCSE, grade A*-C/9-4 or equivalent (Essential)